Job Description

Senior Executive - Catalog :

Mandate

: Work from Office



As a Senior Executive, you will be a key driver of operational excellence and customer satisfaction across Catalog and Onboarding functions. This role goes beyond execution--it requires leadership in process ownership, transformation, and stakeholder collaboration to deliver consistent business impact.

Key Responsibilities

Process Leadership: Own and enhance end-to-end Catalog and Onboarding workflows, ensuring SLA, TAT, and compliance goals are consistently achieved. Continuous Improvement: Drive process optimization by creating, updating, and institutionalizing SOPs, ensuring scalability and consistency. Business Insights: Generate high-quality reports to track business performance across functions; leverage SQL and data analytics for troubleshooting and insights. Escalation & RCA Management: Act as the first point of escalation, resolve issues promptly, deliver root-cause analysis, and implement preventive solutions. Stakeholder Management: Partner with Operations, Engineering, Vendor Management, Sales, and OSP teams to resolve queries, streamline workflows, and align on business priorities. Capacity & Workforce Planning: Forecast queue volumes, manage bandwidth and infrastructure, optimize shifts, and drive cross-training programs. Capability Building: Develop and deliver training initiatives to upskill teams and strengthen process performance. Project Ownership: Lead and execute transformation projects independently, ensuring timely delivery and measurable impact. Flexibility & Mobility: Adapt quickly to changing priorities, manage multiple deadlines, and travel to vendor sites to drive alignment and process efficiency.

Skills & Qualifications

Strong analytical, logical reasoning, and problem-solving skills. Proficiency in SQL, reporting, and advanced MS Excel. Excellent communication skills with proven ability to influence stakeholders. Demonstrated ability to manage projects independently and deliver results. * Strong organizational skills and adaptability in fast-paced, dynamic environments.