Job Description

Position Title, Responsibility Level Senior Associate Function Accounts Receivable: Billing Reports to Team lead (B1/B2) Permanent/ Temporary: Permanent full time Span of Control: Nil Location Bangalore Job Summary: (Concisely define the scope and primary purpose of this job) This role is a customer facing position responsible for handling inbound customer billing inquiries and is the first line of contact for customers. The individual will interact with various departments to support the customer and activities will include cancellation of subscription products, processing credit memos or contract adjustments, and ensuring that services are terminated in conjunction with the cessation of billing and in line with contract terms. They are also responsible for managing the approval workflow for all credit requests and other customer facing processes Essential Functions Address customer inquiries, credit requests, account reviews, and other inbound billing related inquiries from external customers, and then documenting related discussions and research within Salesforce Research and verify customer issues with Product, Operations, and Implementation teams to determine root cause and warranted remediation Clearly and concisely present information in verbal or written form to both internal and external customers Process all customer cancellations within relevant billing and production systems according to contract terms Vet all buy sell communications and initiate related cancellations and contract changes or customer updates Other projects and billing related customer responsibilities as needs arise Create & update the details for the Project maintenance Maintain up-to date data on the Forecast of the resources engaged in the Project Adhere the timelines/ SLA built for the Process Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing Contribute to the Process Improvement / Simplification / Automation Reconciliations and Month close activities Primary Internal Interactions Need to work with Inter-Departments within the team for Accounts Receivable. Primary External Interactions Need to work along with client team of a specific region. Need to communicate to the client on a regular basis through e-mail and telephone. Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required Organizational Relationships Reports To : Team Lead Supervises : Skills Technical Skills Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience will be an added advantage Process Specific Skills Prior experience in Accounts Receivable 2-4 yrs Soft skills (Desired) Good communication skills both written & oral, as this is client facing role Soft Skills (Minimum) Education Requirements Commerce graduate, who strong in accounting entries. Work Experience Requirements 2-4 years of AR experience. Prior experience in ERP would be added advantage. Good working knowledge of Excel based reporting. Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) Candidate Supervisor/Manager Date

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