Job Description

Operational Excellence

Develop and enhance operational processes to ensure consistent volume growth. Procure and utilize optimal airline capacity. Take charge of warehouse operations, ensuring seamless coordination between the warehouse and gateway. Manage end-to-end shipment processes from pick-up to delivery, ensuring accurate file execution, timely invoicing, and dispatch as per SOP. Follow CW1 Best Practices, including milestone updating and effective utilization of CW1 tools. Accurately book costs and revenue, maintaining operational hygiene for a healthy P & L. Be Proactive and Ensure Timestamp for Completeness & Timeliness Handle carrier engagement to design solutions, improve profitability, and skillfully address claims, disputes, and customer complaints. Manage Complaints, Claims, Compliments - be responsive and available. Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach. Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals.

Stakeholder Management

Manage customer relationships and address grievances. Oversee overall billing quality and timeliness. Oversee end to end process for a specific set of customers from booking to delivery. Manage relationships with multiple carriers, vendors, customs brokers, and network partners.

Customer and Network Support

Register complaints related to all export shipments. Execute and support day-to-day export operations deliverables. Reconcile and resolve network issues. Communicate frequently with sales and support functions.

Must Have

Bachelor's degree 2-3 years of experience in the logistics, transport, airline or BPO industry for Executive/ Sr. Executive. 3-4 years' experience in the logistics, transport, airline or BPO industry for AM/DM. Basic problem-solving skills to address common challenges. * Proficient in Email writing and verbal communication with internal and external coordination