Job Description

Job Category: Healthcare Customer service
:
Sr. Executive- AR caller:
Qualifications: Graduation in any stream
Experience: BPO Experience - 3-6 years
US Healthcare AR experience preferred
Communication Skill:
Excellent oral and written communication skills
Working Hours:
40 hours per week as Full-time employee
Shift time: 7:30 PM IST - 4:30 AM IST
Weekends Off
Telecommuter/Internet requirements, if applicable:
High Speed internet connection at home, must be broadband
Must understand and adhere with telecommuter policy
Responsibilities: * Interact and probe the insurance representative to get the required status update and have the claim resolved

• Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,
• Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,
• Review claims that have not been paid by insurance companies,
• Check insurance information provided by patient if it is insufficient or unclear,
• Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,
• Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,
• Post cash and write off the contractual adjustments accordingly while working on the accounts,
• Meeting daily/weekly and monthly targets set for an individual

Qualifications:

• Qualifications: Graduation in any stream
• Experience: BPO Experience - 3-6 years
• US Healthcare AR experience preferred
• Excellent oral and written communication skills

Skills Required