Job Description

Purpose of the Job: Overall responsible for the Terminal IT Infrastructure and all related legal and statutory documents for the IT for the terminal. Responsible for preparation of Budget in consultation with team members at site. Should be team leader for site & ensure support to all team members. Attend all terminal related events and function including HOD meeting and all Audits related to terminal in consultation with team. Implement and monitor adherence to the IT Policies and Procedures. Establish and monitor quality parameters to ensure the accuracy and security of all IT systems. Manage and control the implementation of new IT systems, and the ongoing refinement of existing systems. Work with Operations management to determine, define and deliver required system functionalities. Proactive liaison with other departmental managers to ensure IT support of their business requirements. Liaison with software and hardware suppliers to ensure reliable and cost effective service and support. Manage the IT expense budget to ensure conformance of costs to plan. Implement virus protection features and procedures in the systems. Maintain current knowledge on IT trends and developments as applicable to the transport industry, and translate these into practical solutions for BU. Ensure 100% system availability, and 24/7 support of production system services to ensure the highest standards of availability, resilience, integrity and performance required for application & auxiliary systems like VMT/HHT, RFID, OCR, Web Portals, Weight Scale Integration, PDS / DGPS etc. Monitor and ensure the proper documentation of the manuals, project documents, change requests etc and approve the final versions. Management and maintenance of back-ups & recovery procedure for software. Installation and maintenance of Software Setup, replication and client environments. Maintain the access matrix for all the applications for the BUs. Provision of support and assistance to development team in the design, development, testing, tuning and implementation of database applications Provisioning of Free Zone Solution with help of FreeZone admin for development and testing environments. Free Zone Process improvements and Enhancement recommendation Ensure PROD and DR setup and perform recovery testing on defined routines as per business requirements. Co-ordinate with Freezone Admin in consultation with non TOS Head. Manage Security and IT Systems with help of IT team at Site. Monitor daily call log for terminals with help of IT Support team. Plan the improvement project for terminals, which includes writing the requirements in consultation with team from terminal. Monitor SLA and submit the monthly performance of SLA reports. Establish and maintain direction of IT within BU, with focus on service delivery and systems availability to meet operational requirements. Responsible for Operation & Maintenance of entire network which includes wired & wireless network. The same shall be maintained as per DPWorld IT standards. Operation & Maintenance of WAN links. Capacity planning for Entire network considering future requirements. Operation & Maintenance of Security related equipments like firewall, Spam Detector, Proxy Server, etc. Maintain current knowledge on all technical issues related to Firewall, Routers and Switches and show keen interest in developing & implementing best practices in Industry. Introducing new technologies and up gradation of old NW/Security platform Enhancing the performance of existing NW Backbone and all active devices, creating fault tolerant, redundancy and robust system NW Equipment\'s health checkups and security assessment maintenance and Refreshing. Close monitoring and alerting in case of issue. Security assessment Maintenance and Refreshing and also resource utilization management. Logs monitoring getting collecting all logs at common server regularly updating firmware and updates available, reviewing security vulnerabilities. Periodically configuration Backup of each network devices and appliance. Maintained all equipment used for access control & time attendance System. Maintain Radio Data Terminals to ensure the uptime of System as per DPWorld IT standards. Manage Internet Access, MPLS access for the terminal. Liaise with IT management Team for smooth functioning of all networks & applications. Prepare and maintain the escalation matrix for all the activities on site in consultation with respective head. Responsible for all other matter related to IT for the terminals. Involved in preparation of purchase request and all other related requirements of purchase for terminal. Take ownership to ensure ISO and CO Audit compliance for your site in consultation with team. Ensure successful closure in consultation with team so that same issue should not recur. Maintain various standard compliance reports for terminals like monthly report, ISO effectiveness matrix, CEO report, SLA monitoring report for the terminal, etc. Responsible for monitoring the efficiency of FMS team at Site. All other duties assigned by Head Shared Service time to time. Maintain the software and version at Site. Key Accountabilities (duties and responsibilities): BU all IT Infrastructure up keep and SLA. Ensure technology to execute Terminal Operations. Monitor and maintain technology to ensure maximum access and high availability of systems Maintenance and administration of User Access, Privilege and Role Documentation, Change Request, Incident Management and Enhancement. Job Title: Site Coordinator for Site -SPOCS / Manager Division : IT Shared Services Reporting to: Head Infra & software support. General Duties of All Employees To comply and adhere to Human Resource policies, procedures, rules and regulations. To comply and adhere to Health Safety and Security policies, procedures, rules and regulations. To comply and abide by the Company\'s Code of Business Conduct & Ethics. To comply and adhere to IIT policies, procedures, rules and regulation. Context of the Job Internal Contacts: Entire Operations & CRM Department of DP World SCO External Contacts: Vendor, Supplier, Service Provider and Implementers COMPETENCES REQUIRED Technical (discipline related: Management capabilities to manage the team at Site. Trouble shooting of day- to-day issue in BU systems and related application with of shared service team. Supporting, design New solution or enhancement to BU Ensure Data Integrity, Business Process, Data Backup and Business Continuity. Responsible for execution of overall business plan for the success. Interpersonal: Be Honest and Trustworthy Be respectful & possess cultural awareness and sensitivity Professional Team leader Be Collaborative Supervisory/Management: Team Management Compliance & License Control Managing and administration Terminal Operations System and Technology platform KPI\'s (Key Performance Indicators) of the job: Overall Free Zone system availability 99.9% Support service respond to user complains as per defined SLAs Support Project Implementation to be delivered on time & cost

Monster