Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.



Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.



You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.



Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
We're looking for a seasoned Nutanix expert to design, implement, and manage our Nutanix infrastructure. The ideal candidate will have in-depth knowledge of Nutanix AOS, AHV, and Prism, as well as experience with virtualization, storage, and cloud technologies.



Requirements:


4-5 + years of experience with Nutanix AOS, AHV, and Prism

In-depth knowledge of virtualization (VMware, Hyper-V) Experience with storage technologies (SAN, NAS, Object Storage) Strong understanding of cloud technologies (AWS, Azure, Google Cloud) Excellent troubleshooting and problem-solving skills Strong communication and collaboration skills Nutanix certifications (NCP, NCSE) preferred


Responsibilities:

Design, implement, and manage Nutanix clusters for mission-critical applications Configure and optimize Nutanix AOS, AHV, and Prism Ensure high availability, scalability, and performance Troubleshoot complex issues and perform root cause analysis Collaborate with cross-functional teams for infrastructure planning and deployment Develop and maintain documentation for Nutanix infrastructure Stay current with Nutanix updates, releases, and best practices Mentor junior engineers and provide technical guidance


As per the RBL perspective need to add some points regarding other software technologies related to Nutanix


Like era, object, flow, files etc

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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