Job Description

Role Title: Senior Engineering Manager, Platform EngineeringPosition Summary:Oversees day to day application development projects and engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers and project managers. Delivers on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platforms. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.Job Responsibilities:

• Managing Application Development Standards, Processes, and Tools
• Works with direct reports to facilitate consistency of service delivery across client groups
• Communicates to Application Development leaders' opportunities to create broader IT-related and corporate standards and policies where necessary
• Communicates important application development policy changes that affect service provider and / or Marriott operations

Managing Day-To-Day Relationships with Teams:

• Manages application development projects in partnership with IT teams, business partners, and providers
• Provides project management of business projects
• Oversees effective reporting within the application development team
• Leads project reviews with the team on application development projects
• Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed client expectations
• Monitors projects for alignment with defined business case process
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages and improves service level reporting for application development
• Provides early warning to appropriate Business Partnership & Planning leaders and teams regarding degraded or missed service levels
• Assists with application development and maintenance of service provider project management standards and tools
• Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

Works with application development service providers:

• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
• Works with the team to progress the service providers' services to match client needs
• Facilitates team and service provider compliance with the agreement
• Validates service levels meet business needs
• Facilitates the definition and enforcement of good service provider contracts

Supports the IT organization:

• Provides input to IT's business strategy and planning as needed
• Supports and follows defined IT Governance decision rights, standards, and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with the team
• Provides input to business / discipline and continent IT budgets

Delivering Technology:

• Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
• Facilitates achievement of expected deliverables and obligations of Services Providers
• Validates completeness of requirements prior to Service Provider solutioning
• Ensures all projects follow the defined development and business case processes
• Ensures proper coordination with appropriate IT and vendor relations teams
• Provides consultation for routine and complex systems development
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
• Coordinates with Operations and Infrastructure teams for deployment and production support activities

Service Provider Management:

• Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
• Makes short term plans for the team to effectively utilize resources
• Monitors Service Provider outcomes
• Reviews estimates of work effort for client project provided by Service Providers for accuracy
• Facilitates timely resolution of service delivery problems and minimizes the impact to clients

Skill and Experience:

• 8-10 years of application development leadership experience
• 7+ years of technical experience within architecture development, integration of backend systems and development
• Experience in designing, managing and maintaining API gateway (Akana or other industry leading) and developer portal in Production environment.
• In-depth knowledge of integration approaches and architectures
• Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API orchestration architecture
• Experience with technologies Java, NoSQL, Spring boot, Kafka, Docker, K8s, Cloud
• Experience & understanding of DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, SEO, etc.
• Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure
• Direct management of cross functional, sourced, or matrixed teams
• Experience with defining API gateway roadmap and with automated API provisioning
• Demonstrated success leading medium- to large-scale initiatives/transformations
• Proven management experience in strategic planning and budgeting within one or more business groups
• Experience with and knowledge of IT outsourcing activities in a managed services environment
• Proven management experience in application development across waterfall and agile environments.
• Experience in full stack development
• Experience with Content Management Systems
• Good process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer / client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Ability to bridge the gap between technology and business
• Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market
• Possess strong problem-solving skills and ability to prioritize and manage multiple tasks
• Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams
• Relevant experience in systems integration and development, package analysis and implementation
• Excellent collaborator, working in fully agile product or software delivery teams regionally
• Excellent written and verbal communication skills, as well as presentation skills
• Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems
• Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail
• Excellent knowledge of working with dynamic data using services (e.g., JSON, XML, REST APIs etc.)
• Experience & expertise with microservices architectures, Service Mesh (e.g. Istio), Service discovery, rate limiting, config management etc.
• Experience/understanding of GraphQL
• Strong experience and knowledge of what it takes to operate a production platform
• Experience with public cloud platforms and designing cloud native solutions (e.g. AWS, Azure)
• Influencing technology strategy by providing strategic advice, be a trusted advisor to discipline partners for leveraging/customizing software to meet their digital marketing requirements
• Management of multiple Omni-Channel development efforts integrating with multiple back-end systems
• Experience with Automation testing, Performance Engineering, CI/CD, Release Management processes and Application Deployments

Education and Certifications:

• Undergraduate degree or equivalent experience/certification

Work location: Hyderabad, India.Work mode:Hybrid

Marriott Tech Accelerator