Job Description

About HighLevel:

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role:

We are seeking a strategic and seasoned Senior Engineering Manager to lead our massive Marketplace and Developer Ecosystem. In this high-impact role, you will own the engineering vision for how third-party developers, partners, and native integrations interact with our platform. You will oversee multiple squads responsible for our Public APIs, Monetization infrastructure, and the App Marketplace.

Your focus will be on building a world-class developer experience, ensuring API scalability, and driving revenue through robust monetization channels, all while mentoring engineering leaders and fostering a high-performance culture.

Responsibilities:

People Leadership and Team Development:

Mentor and coach Engineering Managers, Staff Engineers, and Tech Leads, fostering a culture of technical excellence and ownership Lead performance evaluations and create clear career distinct paths for engineers within the Marketplace organisation Build a resilient team capable of managing high-traffic public APIs and complex financial transactions with zero margin for error

Execution & Strategic Delivery:

Translate complex business requirements into scalable technical roadmaps for the Marketplace ecosystem Drive process improvements to manage the lifecycle of hundreds of integrations and thousands of developer apps Ensure teams are set up for agile delivery while maintaining strict security and governance standards required for open platforms

Product and Technology Oversight:

Oversee the architecture of our Public API (v1/v2), ensuring backward compatibility, versioning strategies, and high availability Collaborate with Product Managers to design the "Plumbing" of our economy--from payout automations to usage-based billing systems. Maintain high engineering quality across the SDKs, Sandbox environments, and Native Integrations

Business Alignment and Vision:

Collaborate with cross-functional teams to define the strategy for the App Marketplace and Partner Program Design extensible architectures that allow our platform to integrate seamlessly with major players (Google, Meta, Slack) and custom solutions

Requirements:

Extensive hands-on experience with Node.js and Vue.js (or React/Angular) SaaS Experience: Majority of experience in a high-growth SaaS company is a huge plus Ecosystem Experience: Proven track record of building/managing Public APIs, Developer Platforms, or App Marketplaces Leadership: 10+ years of engineering experience, with at least 3+ years in leadership or management roles managing other managers or multiple teams Education: Bachelor's degree or equivalent in Engineering, Computer Science, or a related field Strong capability in architectural decision-making regarding API versioning, backward compatibility, and system security

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.