Job Description

About Marriott:
Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.
Role Title: Senior Engineering Manager, PMS Engineering
Position Summary:
Overseas day-to-day application development projects and engineering while leading continuous improvement on processes and compliance. Provides strategic leadership and operational oversight to the team and ensures stability and continuous improvement of critical business applications. Guides the team in the prompt triage and resolution of production defects, driving root cause analysis, and implementing sustainable solutions to prevent recurrence. The ideal candidate will bring a results-oriented mindset, strong technical acumen, and a proven track record of managing high-performance teams in fast-paced, cross-functional environments. This position requires excellent stakeholder management skills, the ability to prioritize competing demands, and a focus on operational excellence in a dynamic offshore setting. This position will directly manage software engineers and project managers.
Candidate Profile:
Education and Experience:
Required:

• 8-10 years of application development leadership experience that includes:
• 7+ years of technical experience in architecture, integration of backend systems , development and delivery.
• Experience with technologies Java, NoSQL, Spring boot, Kafka, Docker, K8s, Cloud.
• Experience & understanding of DevOps tools like Jenkins or Harness, CI/CD pipelines, logging, metrics, monitoring tools like Dynatrace, tracing, service mesh, LTM, GTM etc.
• Excellent knowledge of working with dynamic data using services (e.g., JSON, XML, REST APIs etc.)
• Experience with Automation testing, Performance Engineering, CI/CD, Release Management processes and Application Deployments.
• Strong understanding of API platforms, back-end services, microservices, databases and networking components of full stack infrastructure.
• Proven management experience in application development across waterfall and agile environments.
• Experience in full stack development.
• Experience in delivering high performing applications and being able to lead troubleshooting performance and scaling issues.
• Demonstrated success leading medium- to large-scale initiatives/transformations.
• Good process management, negotiating, influencing and problem resolution skills.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
• Direct management of sourced teams.

Preferred:

• Technology certifications in Cloud solutions (AWS / Azure).
• Experience in business systems and process planning.
• Experience in travel or lodging applications, services, or operations

Education and Certifications:

• Undergraduate degree or equivalent experience / certification
• Core Work Activities:
• Managing Application Development Standards, Processes, And Tools:
• Works with direct reports to facilitate consistency of service delivery across client groups
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
• SDLC standard tools and processes for both waterfall and agile development
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitors direct reports for adherence to defined application development processes

Managing Day-To-Day Relationships with Teams:
Manage application development projects in partnership with IT teams, business partners and providers:

• Provides project management of MTA activities
• Oversee effective reporting within the MTA team
• Leads project reviews with MTA team
• Manage day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed the clients expectations
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages, and improves service level reporting for application development
• Provides early warning to the appropriate Core Application leaders and team regarding degraded or missed service levels

Supports the IT organization:

• Supports and follows defined IT Governance decision rights, standards and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with team

Implementing and Managing Continuous Improvement Program:

• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works to implement continuous improvement activities within the team
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Leadership:

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution:

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.