Job Description

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited - the flagship company of the Bosch Group in India - Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.

Additional information can be accessed at www.bosch.in

Purpose of this position is to manage specific customer(s) by communicating, engaging and resolving issues pertaining to PS-IN product (traded + Manufactured in India) quality topics for customer satisfaction on day to day basis


1. Independently handling OE customers (OEC) for support on Common Rail System especially field issues within warranty.

2. Co-ordination for Q-topics with Local Analysis Centre & Bosch plants, Q-reviews with management & OE customers, related visits to OEC, OEC dealers & field visits.


3. Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issues


4. Work towards reduction of 0-km, 6MIS, and 24 MIS customer claims for group of customers

Qualifications

B.E. / B. Tech (Auto/Mech) with 2 - 5 yrs experience

Additional Information

Execute to resolve quality issues by deploying appropriate Problem Solving tools Experience in an automotive industry with a expertise in a component testing, vehicle testing & basic quality management Advanced skills of using data analytics & visualization tools (Power BI, Excel)
* Advance communication skills