Job Description

Join our Team About this opportunity We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. What you will do Higher level Skill/knowledge and operation experience in 2nd Level troubleshooting of incident for DWDM , SDH & IP Technology. Candidate must have good communication skills and stakeholder management. Must have quality of leadership with good experience in customer call handling. Experience of working on network equipment in DWDM, SDH & IP nodes Hands-on experience for Ciena DWDM 6500, Ciena L2 & L3 devices, ECI SDH nodes & Sync devices. Knowledge and experience of MS Operations via NOC Good Major & Critical Service outage handling. Coordination with Vendors and other stakeholders. Support configuration management activities. Support in routine health check-up & preventive activities. Owns responsibility of Incidents understands the issue and drives for closure by coordinating with all teams Identification and support in automation of activities by internal/external automation team. Support configuration management & FNI activities On-time Change approval post validation. Supporting PM team for detailed analysis. Sharing learnings with wider teams. KSS & MOP development for future reference Ensures the processes are being followed and no timeline/ SLA/KPI are missed by any resolving agent in the system. Identification and support in automation of activities by internal/external automation team. Daily reprioritization of work and targets to meet end goals as per operational situations. You will bring Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent 5-10 years of hands-on experience on 2nd Level Engineer- functional role. Good Technical Knowledge of the DWDM, SDH, IP Technology preferably 6K series. Transmission or ENM experience preferred.