Job Description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Customer Service Specialist
Location
NASH Pune plant/Delhi PFT Office
About Us
GD NASH is a part of Ingersoll Rand engineered solutions division & part of PFT.
Job Summary
The engineer will be responsible for handling aftermarket business for India.
Responsibilities
1.Enquiry Handling - Contacting customers to get the appropriate details like exact requirements, Machine Nameplates, End user details, etc.
2. SAP handling to extract information - BOM, Part Numbers, Last Purchase/ Sale history, Drawings, etc.
3. Submission of price offer to customers via email and through customer portal
4. Customer follow-up to get offer status on time to time basis.
5. EIL/ BHEL/ IOCL Vendor Registration process as per customer requirement.
6.Offer/ Tender/ Invoice uploading on respective customer portal.
7. Generating new inquiries from end customers and distributors
8.Regular visit to key customers and distributors.
9. Payment follow up and ensure timely payment from customers and distributors.
10. Drive new initiatives to grow AFM business from end customers and distributors.
Basic Qualifications
(Essential qualifications, language, driving licence etc)

• Bachelor of Engineering

Travel & Work Arrangements/Requirements
Yes 50% to visit customers to get orders.
Key Competencies
Absolute KEY skills needed for role

• Basic knowledge of product (LRVP pumps and CF blowers)
• Strong in communication with technical and non technical stakeholders.
• Negotiation skills
• Customer relation
• Should be able to take new initiatives to identify and approach new opportunities
• Should have proven ability to meet and exceed sales targets

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
Special Accommodation
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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.