Job Description

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets : Title: Senior Engineer, Platform Engineering Location: Bangalore, Karnataka (India) Working Arrangement: Hybrid - a minimum of three days in office per week : 4 to 6 years of experience in Application support. Monitoring of the company\'s applications. Troubleshooting system performance problems. Hands on experience on Linux, shell scripting. Troubleshooting abilities on Windows and Linux Platforms. Good Knowledge on Application management/support. Basic understanding of the user authentication and AD. Knowledge and hands-on experience AWS is essential for the role. ITIL knowledge or certification is preferred. Fundamentals of Networking with knowledge of TCP/IP Protocols. Basic knowledge on Python, PHP and any databases (SQL/NoSQL). Zabbix or any relevant experience on any of the Application/server monitoring tools. Administrative experience on Zabbix or any Monitoring tools is an added advantage. Willing to work on 24*7 rotational shifts. Strong Team Player, excellent communication skills, self-motivated, flexible. Willingness to learn new technologies and adapt latest softwares in the project procured. Good to have skills: Exposure towards working with Publishing Systems applications - Implementation, crossover integration Additional Knowledge Good understanding of enterprise architecture, system availability and disaster recovery. ITIL certification or other service management framework experience, including working with ITIL based Service processes and functions such as Change, Incident, Problem, Event and Transition. Good Knowledge on Application management/support. Remedy-On-Demand, ServiceNow or equivalent ticketing tool. Zabbix or any relevant experience on any of the Application/server monitoring tools. Essential Skills Able to work in a fast paced environment. Able to demonstrate flexibility, adaptability, motivation, as well as excellent problem solving capability. Strong time and task management skills Ideally educated to degree level, with a strong technical and service management background. Good documentation skills to present in any internal or external technical review forums Good communication and report writing skills Personal Specification Ensure effective management of any outsourced services and functions through Service Level Agreements (SLAs) and contracts. Respond to, and satisfactorily resolve, any escalated customer issues or concerns. Work successfully with on and off shore team members to provide the best overall working structure. This job is posted with NTS Technology Services Pvt. Ltd. Job Category:

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