Job Description

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.
Experience & Skills:

• ?2-5 years of IT support experience in an enterprise environment.
• ?Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
• ?Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).
• ?Basic Platform knowledge of Azure
• ?Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).
• ?Familiarity with PowerShell for basic automation (preferred).
• ?Excellent communication and customer service skills.
• ?Ability to work independently and collaborate with teams across different time zones.
• ?Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus.
• Skills: Server,M365, RMM tools

Desktop Support:

• ?Provide Level 2 support for end-user computing issues (hardware, software, network).
• ?Manage and resolve Windows OS, macOS, and basic Linux issues.
• ?Troubleshoot VPN, Wi-Fi, printer, and application-related problems.
• ?Assist users with software installations, configurations, and upgrades.
• ?Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).
• ?Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).

Server Support:

• ?Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).
• ?Monitor and report on server health, performance, and patch updates.
• ?Assist in troubleshooting basic server issues, backup failures, and connectivity problems.

Microsoft 365 Support:

• ?Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).
• ?Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.
• ?Support email flow, distribution lists, and mailbox permissions.
• ?Help enforce security policies, MFA configurations, and compliance guidelines.
• ?Work with L2/L3 teams for complex M365 issues.

Working Environment:

• Shifts: 24/7 Rotational / US Shifts
• Location: Gurgaon
• Mode of work: Work from home

Skills Required