Job Description

-

Assoc Customer Satisfaction Engineer

Role and Responsibilities

Support & Follow Aptiv Policy Support Quality Objectives & EOS System Ensure on time response to customer concerns / WIR Collect & report Quality (FTQ) data Participation in shop floor Improvement teams Maintain shop floor business records Achieve & maintain Business Plan Quality Targets Shop floor supervision assembly & cutting Problem solving teams Operator release/re-certification ECN Coordinator Harness Safety Characteristic Stoppage the line in case of any abnormal condition. Customer Audits and observation closure coordinator Warranty coordinator/Joint analysis at Customer end & Plant. Daily FTQ analysis Ensure that all EOS systems / procedures are followed at all times. Collect the quality data from the shopfloor for various processes. Take part in teams constituted for shopfloor improvement Ensure implementation of improvement plans on shopfloor Ensure the records are maintained as per the defined procedures Ensure effective implementation & maintenance of quality system Supervise Quality Auditors on the shop floor Ensure that all customer and internal quality requirements are being met on the shop floor Report deviations from systems and ensure corrective actions System/Product/Process Audit Identify and review the problem solving techniques Implement these problem solving techniques in all areas

Education and Qualification :

Diploma/ BE / B.Tech - Mechanical/Electrical Engineering


Min 4 - 8 years' experience in W/H manufacturing Industry & Quality


Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates


Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.