Job Description

Company: Mercer
Description:
MMC Corporate is seeking candidates for the following position based in the Gurgaon/Noida/Pune/Mumbai IndiaOffice:
Senior Engineer - IT Systems Engineering
What can you expect?

• Being a part of a global team of professionals
• An opportunity to develop your career and skills within the wider range of products and technologies
• Interact and contribute to team goals through global and regional colleague network.
• Contribute to customer growth and satisfaction by delivering quality solutions for both internal and external products
• An opportunity to learn and grow being a part of a global organisation

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Daily support and management of Oracle E-business Suite Application support activities.
• Monitoring and Trouble-shooting issues related to E-Business Suite Application Servers and services.
• Troubleshooting issues related Apache, oacore, oafm, oc4j, Forms services and apps login through SSO.
• Monitoring the Work Flow mailer and notification queues and fix if any issues/delay in processing the WF notifications.
• Handling Configuration changes of E-Business R12 environment- Autoconfig, template customization and Localizations.
• Administration and management of Oracle E-Business suite using AD utilities that includes adadmin activities for Application objects compilation and re-linking.
• Monitoring the Concurrent Managers status and managing the operations like starting, stopping the concurrent managers, re-schedule the requests and purging the concurrent requests historical data.
• Managing Concurrent queues and Parallel Concurrent Processing.
• Administration and Management of EBS External applications like iSupplier Module on DMZ.
• Monitoring, Diagnostics and Troubleshooting application using OAM (Oracle Applications Manager).
• Pro-actively work with Prod Support Team, Project Teams to provide planning and ongoing support for Application Life cycle management.
• Analyzing the Log Files, Thread Dumps and JVM Dumps.
• Incident Management & Technical Assistance including Production and Performance diagnostics, technology assessments and troubleshooting day-to-day issues.
• Liaise with Performance Testing Team to identify any performance related issues during UAT phase.
• Java upgrades on EBS Application Servers and involve in Browser testing for Java desktop updates.
• Weekend Bounce, Maintenance and on-call Support for Production changes.
• Sanity testing of EBS Technology Stack components on regular basis.
• Perform Annual DR Tests.
• Month End Processing Hyper Care Support- tracking and reporting in doubt sessions, monitoring processing queues for long running requests, memory and space utilization.
• Creating Severity TARs/SR and conduct OWC sessions with Oracle support to resolve issues.
• Cloning Oracle E-Business Suite Application from Prod to Non-Prod Environments using Rapid and manual clone process.
• Multi Node to Multi Node, Multi Node to Single node and adding additional Application nodes if required.
• Weekly/Adhoc Copy Prod and Break Fix environment refreshes from Production.
• Post clone / refresh setups- SSO configuration & steps related to EBS integrated Applications.
• Applying Oracle E-Business Suite Application patches using adpatch, adop and OPatch options.
• Performing Oracle Application Pre-patch analysis (Patch Wizard), Pre-config Analysis for Quarterly PSU, Security vulnerabilities and other required patches.
• Applying patches on Oracle EBS Tech Stack and Oracle Application Server binaries (for Application Tier Forms and Reports).
• Applying Bug Fixes, Data fixes and other Oracle recommended patches (One-off, Mini Pack, and Family Pack).

• Applying Language and Localization specific patches as per business requirement. EBS Application Code Migrations from Development to QA, UAT and Production Instances.
• Coordinate and work with Release/Change Management teams for deployments, Outages and code migrations across Prod and Non-Prod Environments.
• Release Non-Disruptive, Disruptive Migrations across Non-Prod and Prod Environments.

• Form Compilations, deployment of customized reports and JSP Compilations.
• Application tuning like OPP JVM memory usage. Troubleshoot java out of memory errors.
• Tuning of concurrent managers - Managing Concurrent queues and adjust process count based on load.
• Tuning Output Post Processor (OPP) to Improve Performance.
• Analyzing Oracle Apps Dictionary Tables for High Performance
• Gather Schema Statistics Using FND_STATS in EBS.
• WF performance tuning.
• Track Security Certificate expirations and request new certificates for EBS Applications.
• Installing and maintaining Supplier Certs to access Supplier Sites.
• Product Jar signing for Oracle E-Business Suite.
• Work on Web Security tools- LDAP Server, SSL Certificates and user authentication.
• Track and remediate Security Vulnerabilities , apply Critical Security Patch updates for EBS Applications
• Quarterly Password Changes for EBS Administrative Accounts and adhere to SOX policies.
• Generation of SOX Audit reports having all details of changes implemented on Prod Environments and sharing with Application Owners for required approvals.
• Work with D&T external Audit team and provide required EBS Application changes evidence for Audit related Queries.
• Support Oracle WebLogic for any integrations with Oracle E-Business Suite
• Support OAM /OID integration with EBS for SSO.
• Support OAAM for External EBS iSupplier Multifactor Authentication.
• Support Oracle Webcenter Integration - MMC EBS AP Imaging Solution.
• Support Kofax Markview integration for CONS EBS AP Imaging Solution.
• Support OIM integration for Quarterly certification and Identity Governance.
• Support Unitask Output Redirector for Printing Solution.
• Support SMTP/IMAP for Email/File transfer - GlobalScape.
• Support Vertex for Tax calculation and integration with EBS.
• Support Synchro for Tax calculation (Brazil).
• Support PGP Encryption for Workday File transfer and Bank interfaces.
• Liaise with MGTI UNIX Server Ops for Monthly/Quarterly Patching Cycle Updates and Administration tasks on Solaris and Linux Servers.
• Liaise with MGTI Windows Server Ops for Monthly/Quarterly Patching Cycle Update and Administration tasks on Windows Servers.
• Liaise with MGTI Storage Team on Space requests, File system Backups and Year-End Special Backups.
• Liaise with MGTI Network Team on Firewall Port Opening Requests, Load Balancers, And Virtual Ips.
• Liaise with MGTI DCops for Monitoring and alert suppression.
• Coordinate and work with multiple MGTI Teams for Annual DR Tests.

What you need to have:

• Full Understanding of the Oracle E-Business Suite R12 architecture and processes with their individual configuration files & log files to trouble shoot issues with each component.
• Hands on experience in Maintenance and Configuration of E-business R12 environment.
• Troubleshooting, Monitoring, Performance tuning of E-business Application Servers and services.
• Hands on experience in supporting EBS Financial Modules like AP, AR and GL Products.
• Sound Knowledge on troubleshooting issues related to Apache, oacore, oafm, oc4j, Forms services and apps login through SSO.
• Expertise in Application Cloning using Rapid Clone Utility/manual cloning and troubleshooting post clone issues
• Cloning Oracle E-Business Suite Application from Prod to Non-Prod, Multi Node to Multi Node, Multi Node to single node and adding additional Application nodes."
• Configure and manage Parallel Concurrent Processing.
• Configure PGP Encryption, SSH Keys exchange for File transfers and Bank interfaces.
• Hands on experience in configuring and supporting EBS Multi-node architecture for High availability.
• Configuration of Workflow Mailers and Troubleshooting workflow notification mailer issues.
• Hands on experience in WebLogic Installation and configuration, Administration and Performance tuning.
• Configuration and monitoring EBS Application through OEM.
• Enabling SSL or TLS in Oracle E-Business Suite Release 12 and import the security certificates.
• Performing Oracle Application Pre-patch analysis (Using Patch Wizard in Oracle Applications Manager), Pre-config Analysis for Quarterly PSU and other required patches.
• Applying Oracle E-Business Suite Application patches (PSU, One-off, Mini Pack, Family Pack) using adpatch options.
• Proficient in Administration and management of Oracle E-Business suite using AD and FND utilities that include adadmin, adconfig, adpatch, adlicmgr, adsplice, adident, adctrl, adsplice, FNDCPASS, FNDLOAD, FRMCMP etc.
• Monitoring the Concurrent Managers and its operations like starting, stopping the concurrent managers, re-schedule the requests, purging the concurrent requests historical data,
• Tuning of concurrent managers and monitoring of the concurrent manager operations."
• Involve in automation of jobs through Shell scripts and schedule them using Crontab and Autosys to run at regular intervals.
• OAM /OID integration with EBS for SSO.
• Oracle Webcenter Integration - EBS AP Imaging Solution.
• Kofax Markview integration - EBS AP Imaging Solution.
• OAAM for External EBS iSupplier Multifactor Authentication.
• OIM integration with EBS for Quarterly certification and Identity Governance.
• Unitask Output Redirector for Printing Solution.
• SMTP/IMAP for Email/File transfer - GlobalScape.
• Vertex for Tax calculation and integration with EBS.
• Synchro for Tax calculation (Brazil).

What makes you stand out:

• Exposure to cloud infrastructure and deployment processes
• More importantly an eagerness to learn and deliver new challenges
• Any process / technology certifications.

(NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. data-driven risk advisory services and insurance solutions to commercial and consumer clients. develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on and .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person