Job Description

Senior Engineer - IT Company Profile Company is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe. Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients. As of July 2023, we have cared for nearly 80,000 intensive care patients across 18 states in India and saved numerous lives. Learn more at: www.Company .net. JOB DESCRIPTION We seek a skilled and experienced Senior IT Engineer to join our IT department. The Senior IT Engineer will manage and maintain the organisation\'s IT infrastructure, provide technical support to in-house employees and customers and contribute to various IT projects. The ideal candidate should possess strong technical expertise, problem-solving skills, and the ability to work independently and as part of a team. KEY RESPONSIBILITIES - To ensure optimal performance, reliability, and security, manage and maintain the organisation\'s IT infrastructure, including servers, networking, SDWAN, Wireless, LAN, WAN equipment, and cloud-based services. - Provide technical support to end-users by troubleshooting hardware and software issues, resolving IT problems, and assisting with software installations and upgrades. - Collaborate with IT team members to design, implement, and support IT solutions that align with business needs and objectives. - Monitor system performance and proactively identify potential issues or areas for improvement to minimise downtime and enhance overall efficiency. - Participate in IT projects, including system upgrades, migrations, and new technology implementations, ensuring timely and successful completion. - Create and maintain comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing. - Assist in IT asset management, including hardware and software inventory, license tracking, and procurement processes. - Collaborate with vendors and service providers to obtain support and resolve technical issues. - Willing to travel globally. Two weeks of travel per month is expected. KRA AND SCOPE OF WORK - IT Deployment execution at customer hospitals - Successful planning and execution of the deployment of the Smart ICU solution in multiple hospitals across India. - IT Deployment Integration with Customer and Company - Ensure seamless integration of the Company Smart ICU system with the existing IT infrastructure at customer hospitals. - Quality monitoring of the deployment: Monitor and measure the progress of the deployment project against set milestones and deliverables. - Inventory and stock management: Maintain an accurate inventory of all IT equipment required for the Smart ICU deployment. Manage the stock levels to avoid shortages or excess inventory during deployment. - Inhouse IT operations for employees: handle end-user computing, Internet, LAN, WAN, wireless, and security devices, including the firewall and SD-WAN technologies. - Technical support and issue resolution: Provide timely support and assistance to resolve any IT-related issues or concerns employees raise. - Continuous learning and skill development PREFERRED QUALIFICATIONS - Bachelor\'s degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus. - Proven experience as an IT Engineer, typically 5+ years, with a solid technical background in system administration, IT infrastructure and troubleshooting. - In-depth knowledge of operating systems - Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex IT issues. - Strong communication and interpersonal skills to effectively interact with end-users and team members. - Ability to work independently and in a team-oriented, collaborative environment. - A proactive approach to identifying opportunities for improvement and implementing solutions. - Flexibility and adaptability to work in a dynamic and evolving IT environment. Skills - MCSA, MCSE, CCNA, CCNP, RHEL any two of the certifications are preferred. - Sound knowledge and experience on Operating systems like Ubuntu, Windows, Mac, Chrome - Active directory and SSO hands on experience. - Email and collaboration tools including Google Suite, O365 - System integration capabilities including Network, SDWAN, technologies

foundit