Job Description

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Responsibilities:Responsible for the functional specification, technical design, implementation, and support of Oracle Service Cloud Solutions. Connect PHP - Custom Scripts and CPM (object event handlers). All Agent Desktop/BUI configuration areas. Integrate new and maintain existing integrations of Oracle Service Cloud with third party applications and systems. Implement Add-Ins using BUI framework. Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs. Prepare clear and concise reports, dashboards, and data extracts. Extending, customizing, and developing OSC Widgets. Exhibit a strong understanding of connect PHP and REST APIs, effectively integrating them with various applications. Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities.

Experience & Qualifications:Minimum 4 years of experience in oracle service cloud application. Been part of minimum 2 successful implementation of Oracle Service Cloud/RightNow application. Excellent problem-solving abilities paired with a collaborative approach to teamwork.

Location:
This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday