Job Description

Introduction



Are you passionate about solving complex challenges, delivering customer-focused solutions, and thriving in a role where no two days are the same? In this role, you'll be responsible for providing innovative technical solutions and problem-solving expertise for customer requests. You'll evaluate inquiries, coordinate parts identification, support product lines, ensuring compatibility with Metso parts and services.



As a GQS Coordinator at Metso, you'll be at the heart of our dynamic operations, playing a pivotal role in supporting value-based pricing strategies and ensuring exceptional customer satisfaction through technical excellence. Join our global team and collaborate with experts worldwide to deliver outstanding customer support and drive our mission forward.



Team you belong to.



The candidate will be part of the Global Quotation Support Team for Grinding Bulk Pyro and Smelting (GBPS), Servies (SVS) based in Vadodara, Gujarat. The successful candidate shall be authorized to evaluate, complete, and assign global quotation support enquires as directed and within guidelines established by the Global Quotation Support Manager, Product Management team and Global Quotation Support policies and procedures.



What you'll do

Job Duties and Responsibilities:

Responsible to provide technical and commercial support through part identification, research of pricing and costing history and defining logistics path to ensure efficient delivery to customer.

Collaborate with key expert networks, both locally and globally, to address complex requests

Research parts history to identify commonalities and support global harmonization efforts.

Raise requests within SAP for creation and harmonization of Material Master Data.

Support Procurement Specialists in supply determination.

Provide clear instructions for Master Data modifications in the ERP system.

Cross train with different product lines to develop technical knowledge for various Products.

Demonstrates dependability and punctuality.

Observes safety regulations and exhibits a concern for safety.

Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers.

Responsible for expediting all activities on requests through daily communication with the Expert Network including Product Management, Purchasing, and Engineering to meet customer requirements.

Establish and maintain a good company image by providing exceptional customer service, a professional attitude and up-to-date product knowledge.

Demonstrate cooperative team effort within the solutions group and the team.

Position requires excellent customer relation skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment.

Improve efficiency of Quotation Response Time (QRT).

Perform other duties and/or other special projects as required.



Who you are.

Technical Competencies:

Bachelor's degree in mechanical engineering

5+ years relevant work experience in product support or engineering.

Experience in mining, engineering or construction industry

Knowledge of Bulk Material Handling / Grinding products (Preferable)

Mechanical aptitude - ability to read and understand General Arrangement and Manufacturing drawings.

Skills and Abilities:

Excellent verbal and written communication skills in English.

A prominent level of computer skills is essential - Excel, Word, and Power Point.

Familiarity of ERP systems including SAP is preferable.

Experience using CRM systems such as Salesforce is preferable.

Capability to manage multiple tasks simultaneously, prioritize, and make decisions in a fast-paced environment.

Ability to work in a team atmosphere and a multi-cultural, multi-language environment.

Ability to articulate and communicate topics within the area of expertise to all levels of the organization.

Strong Customer service-customer satisfaction capabilities.

High sense of urgency with the ability to develop action plans and meet deadlines.

Reliable decision-making skills especially under pressure situations.

Willingness to actively engage in problem solving opportunities.

What's in it for you:

Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car benefits, and engagement surveys.

Annual bonus - global incentive programs tied to business and performance targets.

Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.



Get in touch



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