Job Description

Position Title: Senior Engineer - End User Computing
About the Role
We are looking for a Workplace Subject Matter Expert (SME) to join our End User Computing team as Senior Engineer - End User Computing. A hands-on Senior Engineer who ensures our Windows client environment runs securely, efficiently, and seamlessly for all our users worldwide.
As one of our go-to experts for advanced incident resolution, automation, and service optimization, you will combine deep technical expertise with a proactive, service-oriented mindset to continually improve the end-user experience.
Key Responsibilities

• Act as 3rd line expert for advanced incidents, problems, and requests across the Modern Management and Windows client landscape.
• Lead the technical resolution of escalations and perform detailed root-cause analysis together with our service provider.
• Manage and optimize Microsoft Intune configurations, including compliance, device policies, and application deployment.
• Implement solutions according to approved high-level designs.
• Develop and maintain PowerShell scripts to automate configuration, compliance, reporting, and operational tasks.
• Design and implement Power Automate flows to enhance EUC service efficiency and reduce manual effort.
• Support the Service Delivery Manager as a key technical partner for performance reviews, escalations, and service improvements.
• Collaborate closely with SDMs, Operations, and Security teams to ensure secure, high-quality service delivery.
• Maintain and update documentation, knowledge articles, and operational procedures.
• Contribute to Evergreen lifecycle management, ensuring clients remain secure, updated, and standardized.

Core Skills & Experience

• Over all 8+ years' experience with minimum 5+ years in End User Computing roles at senior engineering level.
• Deep knowledge of Microsoft Intune, including policy management, app deployment, and reporting.
• Strong experience with Windows 11 management, configuration, and troubleshooting.
• Expert-level PowerShell scripting for automation.
• Solid understanding of Entra ID, Conditional Access, and Microsoft 365 integration.
• Familiarity with ServiceNow, CMDB relationships, and automation triggers.
• Proven analytical and problem-solving skills for diagnosing complex endpoint issues.
• Fluent in English, with the ability to communicate clearly across cultures and time zones.

Preferred Experience

• Knowledge of Windows 365 / Azure Virtual Desktop (AVD).
• Experience with Intune reporting and Graph API queries.
• Hands-on experience using Power Automate to streamline workflows.
• Background in global enterprise environments with structured ITIL-based processes.

Personal Attributes

• Analytical, structured, and self-driven.
• Excellent communication and stakeholder management skills.
• Proactive mindset focused on automation, simplification, and continuous improvement.
• Team-oriented, collaborative, and willing to share knowledge across the Digital Workplace Service Area.
• Passionate about delivering exceptional end-user experiences.

Why Join Us?
You'll work in a forward-thinking environment that values innovation, automation, and continuous learning. We encourage ownership, creative problem-solving, and collaboration across global teams.
If you're passionate about modern workplace technologies and want to shape the future of digital employee experience - we'd love to hear from you.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Chennai, IN, 600 032
IT, Telecom & Internet
Travel Required: 0%-10%
Mid-senior level
31-Dec-2025

Skills Required