Job Description

We are seeking a dynamic and experienced Customer Support Lead to oversee customer delivery operations, manage a dedicated support team, and coordinate logistics activities. The ideal candidate will have an engineering background, be female, and possess strong expertise in SAP, customer communication, and automotive OEM and export customer handling. A leadership mindset, customer-centric approach, and familiarity with IATF 16949, Value Stream Mapping (VSM), and continuous improvement practices are essential.
KEY Responsibilities:
Lead and manage the customer support team to ensure timely and accurate order processing, delivery, and issue resolution.
Serve as the primary point of contact for CV OEM's and export customers, ensuring high levels of satisfaction and service quality.
Coordinate with production, logistics, and warehouse teams to ensure on-time delivery and efficient supply chain operations.
Utilize SAP for order management, inventory tracking, and customer communication.
Monitor and improve key performance indicators (KPIs) related to customer service and logistics.
Implement and maintain compliance with IATF 16949 standards. Drive continuous improvement initiatives using tools like VSM, root cause analysis, and lean methodologies.
Prepare and present regular reports to senior management on customer service performance and improvement plans.
Foster a collaborative and inclusive team environment with a strong focus on leadership and development.
Qualifications:Bachelor's degree in engineering (preferred disciplines: Mechanical, Industrial, or related). 5-10 years of experience in customer support, logistics, or supply chain roles, preferably in the automotive or manufacturing sector. Proven experience in handling OEM and export customers. Proficiency in SAP (SD/MM modules preferred). Strong communication, interpersonal, and leadership skills. Knowledge of IATF 16949, and lean manufacturing principles. Female candidates are strongly encouraged to apply.

Preferred Attributes:
Customer-first mindset with a proactive problem-solving approach. Ability to work under pressure and manage multiple priorities. Strong analytical and decision-making skills. Experience in cross-functional collaboration and stakeholder management.
Internal Use Only: Salary
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