Job Description

Description
Position at Wind River
Responsibilities

• Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
• In depth log debug and analysis
• Support customer KPI's and SLA's
• Software Upgrades and Patching
• Emergency Recovery for outages reported by customers
• Maintenance of customer lab environments
• Mentor and train others in the organization
• Document and develop technical content and solutions for knowledgebase

ABOUT YOU
Bachelor's degree in a technical field: Computer Science, Engineering, or similar * Experience working in an external customer facing technical support role

• Experience troubleshooting complex technical issues
• Excellent written and verbal communication skills in English
• Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
• Experience working with Linux
• Ability to work in a dynamic, high pressure customer facing environment
• Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

• Experience with Docker and Kubernetes
• Experience with ELK stack
• Experience working with Telecommunication Providers
• Experience with scripting: Ansible, Bash, Python

Benefits Package

• Competitive Benefits Package
• Birthday and Volunteer Time off
• Private life, health and travel insurance
• Flexible working hours
• Employee Assistance program

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Diversity is foundational for Wind River's business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.
Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: . Please do not include personal medical information in the email.

Skills Required