Job Description

POSITION SUMMARY: The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish (Remote phone support is core to this role). Strong communication skills will be crucial as this position will answer inbound phone calls, emails, and management of incidents/ tasks. Years of Experience: 5 years & above Mandatory Skills: . Demonstrated proficiency with Microsoft Office 2013/16/365 Suite and higher. . Demonstrated proficiency with Microsoft Windows Operating System (Windows 7/ . . Windows10). . Demonstrated proficiency with Microsoft Active Directory . Demonstrated proficiency with desktops, laptops, iPad\'s, iPhones, Androids, and Blackberry handheld devices . Strong verbal communication and written documentation skills . Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment . Strong analytical and organizational skills . Good attitude, positive, and willing to learn Position-specific Technical Requirements: . Demonstrated proficiency with Microsoft Office 2013/16/365 Suite and higher . Demonstrated proficiency with Microsoft Windows Operating System (Windows 7/ Windows10) Demonstrated proficiency with Microsoft Active Directory . Demonstrated proficiency with desktops, laptops, iPad\'s, iPhones, Androids and Blackberry handheld devices . SCCM experience preferred but not required . Proven ability to complete tasks independently and under pressure . Excellent customer service skills . Strong problem-solving skills . Strong leadership skills . Ability to communicate with individuals of various levels of technical knowledge . Good attitude, positive, and willing to learn Knowledge and Experience: . Relevant college degree and MS Professional/ or equivalent . MCSE certification preferred . ITIL certification preferred Mindtree limited 2017 Page 2 of 2 . 2+ years of progressive relevant experience in a corporate LAN environment. . Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department . Excellent phone & email etiquette. . Strong problem solving and research skills. . Able to operate effectively in a team environment with both technical and nontechnical team members Proven ability to complete tasks independently and under pressure. . Strong verbal communication and written documentation skills . Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment. . Capable of working under general direction- sometimes under stressful situations . Ability to work independently or as part of a team . Must be comfortable working independently as well as interacting effectively in a team environment. Ability to work effectively with 3rd party vendors and partnerships to ensure Customer\'s expectations are being met . Working knowledge of networking concepts and implementation. . High degree of professionalism. . Acute attention to detail

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