Job Description

Are you passionate about making developers' lives easier and more productive? Do you thrive on streamlining workflows, squashing bugs, and leading innovation? If so, we want you on our team! We're on a mission to supercharge our engineering culture by building a world-class Developer community. Join us as a Senior Engineer and help us revolutionize our development tools, workflows, and processes to enhance the productivity and satisfaction of our developers.Tech Profile/Essential Skills

• Solid understanding of DevOps principles, including Continuous Integration and Continuous Deployment (CI/CD).
• Experience with developer tools such as GitLab, Jenkins, Docker, and Kubernetes.
• Comprehensive understanding of support processes and methodologies.
• Previous experience in support, coordination, user facing role
• Strong analytical, problem-solving, and decision-making abilities.
• Superb communication and interpersonal skills.
• Ability to work under stress and manage multiple priorities.
• Strong organisation skills and attention to detail.
• Previous experience in a Project delivery, Coordination or Support role
• Previous experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance

Preferred Skills and Experience

• Work as part of a team of enabling engineering, providing guidance to users and working hands on with a variety of DevOps capabilities
• Ensure effective use of support for all the tools in the developer ecosystem
• Promote and ensure the adoption of DevOps principles, including CI/CD, within the support team.
• Hands-On experience of working on Windows/ Linux Servers. Cloud services (AWS/Azure/GCP).
• Ability to communicate effectively in English with all levels of staff, both orally and written.
• Ability to work independently and in a team environment.
• Collaborate with other groups to align support activities with overall business objectives.
• Ensure compliance with company policies, security standards, and regulatory requirements.
• Dynamically engage with daily operations of the support team, ensuring timely resolution of support tickets and adherence to SLAs.
• Act as an escalation point for complex issues and coordinate with development teams for resolution.
• Develop and implement support processes and standard methodologies, ensuring continuous improvement.
• Monitor team performance using metrics and reporting tools and implement strategies for improvement.
• Actively participate in regular team meetings and training sessions to enhance skills and knowledge.

Detailed Responsibilities

• Ensure quality deliverables to ensure software meets or exceeds specified standards and objectives.
• Apply software engineering principles and practices to design, build, and run solutions which are scalable and reliable.
• Design, develop, modify, adapt and implement short and long-term solutions to technology needs through new and existing applications, systems architecture, network systems and applications infrastructure.
• The team(s) continuously fine-tune systems to meet stringent non-functional requirements on performance, resilience and operability, and design.
• Demonstrates significant knowledge of a single or multiple technologies and advises on design, development and implementation
• Advances tools and applications by producing clean and efficient code and reviews others' code when required
• Handles own workload and promotes an inclusive and open culture
• Demonstrates depth of knowledge and expertise in software development and is regarded as the SME in their domain. Develops knowledge of other domains to understand linkages and dependencies
• Understands the tech strategy and culture, and how they impact own work as well as adjacent teams
• Oversees the design work and planning for user journeys ensuring the achieve the desired objectives
• Supports the creation of solutions for Epics and the associated implementation tasks
• Adapts existing patterns to develop robust solutions
• Develops understanding of LSEG's commercial direction and how technology is forming a part of this
• Completes the delivery of given tasks with some guidance and oversight
• Builds strong relationships with senior internal stakeholders, growing network and collaborating with own team and colleagues in other domains. Communicates complex information clearly to relevant audiences
• Takes initiative to develop knowledge in technology products and tools through on the job learning, certifications and projects.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Engage in and improve the whole lifecycle of servicesxe2x80x94from inception and design, through to deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Build a CI/CD pipeline and maintain the pipeline for Software Delivery.
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
• Co-ordinate and work with Devops Capability team to perform the Disaster recovery for the applications.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge Articles of all supported systems is continually updated.
• To provide a high level of customer service, whilst working under pressure.
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyonexe2x80x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what itxe2x80x99s used for, and how itxe2x80x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group