Job Description

Location Bengaluru
Experience Range 3 - 5 Years

Senior EndPoint AVD Operations Engineer


You will report to the Head of Endpoint & Mobility Delivery and Operations team.


As Engineers, you will participate in projects and oversee the implementation of information systems to support the enterprise infrastructure relating to Endpoints of the organization.


The implementation occurs generally in Project mode, following on from proof-of-concept items, with strong stakeholder engagement and requirement gathering stages.


You will ensure that all systems are working at optimal levels and support the change management and implementation of new features and system requirements.


You will provide Level 3 support on all areas under your scope.


Your responsibility will be Azure Virtual Desktop Support



What do you get to do in this position?

Implement Azure Virtual Desktop solutions based on client requirements and best practices. Deploy, configure, and manage virtual machines, session hosts, and other Azure Virtual Desktop components. Collaborate with infrastructure, security, and networking teams for integration and performance optimization. Provide end-user support, troubleshooting connectivity, performance, and application compatibility issues. Monitor system performance, identify bottlenecks, and optimize for an optimal user experience. Perform regular maintenance tasks like patching, updates, and security hardening. Coordinate with application owners and support teams for seamless application integration. Create and maintain documentation, including procedures, guides, and troubleshooting resources. Stay updated with industry trends, best practices, and emerging technologies in Azure Virtual Desktop and virtualization. Participate in knowledge sharing and train other team members on Azure Virtual Desktop technologies and solutions. Work closely with the respective service line Architects Consistently apply "lessons learned", model personal accountability & teamwork. Participate in proactive support management, analyze problems, provide solutions to meet customer needs. Engage with global architectural team and global operations' teams to ensure a streamlined customer experience. Contribute & share knowledge thru communities, documentation, and communication channels.


Qualifications Requirements:

Over 4 to 5 years of experience in similar position Solid knowledge and understanding of Cloud Concepts. Thorough understanding of the Microsoft Azure ecosystem. Expertise in Azure Virtual Desktop Solution. Experience in AVD business requirements gathering. Proficiency in AVD Architecture Design and Deployment. Strong PowerShell scripting skills. Experience in application packaging. Experience with Intune / MECM (Microsoft Endpoint Configuration Manager). Ability to diagnose and resolve advanced problems for AVD related software and hardware issues Ability to manage multiple activities Ability to work in a matrix reporting environment Excellent communication, documentation, and customer service skills Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution, ability to diagnose and resolve advanced problems for PC related software and hardware issues Current with emerging desktop technologies Fluent English mandatory, other languages a bonus. Experience of large Enterprise environments. Strong attention to detail and deadline oriented Experience in a global role desirable

Certifications (Not Mandatory but Nice to have)

Azure Administrator Associate Azure Virtual Desktop Specialty Azure Security Engineer Associate NME-200 Nerdio Manager for Enterprise Microsoft Certified System Engineer (MCSE) certifications Project Management experience and certifications * ITIL certification