Managed and maintained product listings across multiple international e-commerce platforms including Amazon, Walmart, Etsy, and eBay.
Oversaw operations for reputed e-commerce sellers/vendors in the USA, UK, and Europe, along with domestic clients, ensuring seamless execution and account performance.
Handled end-to-end inventory management, cataloguing, and account monitoring for international clients, while implementing brand protection measures across marketplaces.
Coordinated closely with customer support teams to resolve order-related queries, ensuring timely and accurate communication with clients.
Acted as the primary liaison between the support teams and various e-commerce platforms, proactively identifying and resolving issues to meet business objectives.
Conducted in-depth keyword research and competitive analysis to enhance product visibility and optimize listings for better organic reach.
Addressed and resolved seller and buyer grievances across platforms, maintaining high service quality and customer satisfaction.
Ensured a superior customer experience through optimized listings, accurate product information, and responsive communication on all channels.
Gained a comprehensive understanding of each client's business model, providing tailored support via email, chat, and phone.
Reported critical issues and operational risks to management and provided actionable insights for resolution.
Delegated project-specific tasks to junior team members based on their skill sets and expertise, promoting team efficiency and growth.
Monitored and tracked project progress, ensuring timely achievement of both short-term and long-term milestones.
Delivered regular project status reports to stakeholders, facilitating transparent and data-driven decision-making.
Eligibility Criteria:
The candidate must have pursued/ be pursuing BBA/MBA/B.Com/PGDMBCA/ BE/MCA/MBDA or any other relevant qualification.
Prior 1+ Year experience
in E-Commerce account handling.
He/she should possess sound knowledge of MS Word, MS Excel and Email correspondence.
Fluency in English communication would be considered a major plus point.
Strong interpersonal, analytical and result-oriented skills would be looked upon.
Job Types: Full-time, Permanent
Pay: Up to ₹27,000.00 per month
Application Question(s):
Are you from Indore, Madhya Pradesh?
Language:
Do you have fluency in English? (Required)
Work Location: In person
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