Job Description

Senior Director, Operations

Work Dynamics

What this job involves:

Putting clients first\xe2\x80\x94always

Client satisfaction is second nature to us, that\xe2\x80\x99s why you\xe2\x80\x99ll make sure that we build and maintain strong strategic relationships with our stakeholders. You\xe2\x80\x99ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients\xe2\x80\x99 key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You\xe2\x80\x99ll also see to it that our clients\xe2\x80\x99 outsourcing needs and our own objectives for the account are perfectly in sync.

Devising win-win solutions for all parties

You\xe2\x80\x99ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You\xe2\x80\x99ll play a pivotal role in helping our clients achieve their financial goals\xe2\x80\x94be they revenue, expenses, debtor or growth targets. As you tend to our clients\xe2\x80\x99 best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

In this role, you will lead a team of facilities management experts\xe2\x80\x94while creating a working environment that promotes collaboration, performance, and personal growth. You\xe2\x80\x99ll also play an essential role in boosting our talents\xe2\x80\x99 career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team\xe2\x80\x99s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

Meeting\xe2\x80\x94or even exceeding\xe2\x80\x94client expectation is a tall order, and this is what we strive for each and every time. We\xe2\x80\x99ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You\xe2\x80\x99ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you\xe2\x80\x99ll take charge of the site\xe2\x80\x99s financial operations targets, process compliance and risk management.

Key Responsibilities include:

• Ensure the delivery of all operational requirements in accordance with the clients\xe2\x80\x99 scope of works
• Support the implementation of operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hubs/country
• Work with the respective country leads and site teams to address specific operational issues
• Drive initiatives such as user experience programs, JLL system roll-outs, training programs/workshops and other initiatives as appropriate, through coordinating implementation and consistency across the Region
• Implement Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Actively work closely with the Finance, Engineering and Hospitality teams to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Oversee and monitor SLA/KPI performance across the sub region and support hubs/country to address issues and ensure they are meeting or exceeding target scores
• Generate reports and conduct presentations as per the service delivery requirements and overall account management.

Others

• Any other duties assigned by line manager or client.

Ideal Experience

Do you have at least 13 to 15 years\xe2\x80\x99 relevant experience in facilities, property management, hospitality or related field? If so, we would be more than happy to work with you. At JLL, we\xe2\x80\x99ll let you fully demonstrate your expertise in property management, planning and organisational skills, and knack for addressing complex operational issues on a daily basis.

You\xe2\x80\x99ll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. You\xe2\x80\x99ll also have proven track record of managing and resolving conflicts between client and firm requirements.

You\xe2\x80\x99ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams? If so, then your \xe2\x80\x9ccan do\xe2\x80\x9d attitude may just land you this role.

Other Personal Characteristics:

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

Regional Account Director

Work Dynamics

What this job involves:

Putting clients first\xe2\x80\x94always

Client satisfaction is second nature to us, that\xe2\x80\x99s why you\xe2\x80\x99ll make sure that we build and maintain strong strategic relationships with our stakeholders. You\xe2\x80\x99ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients\xe2\x80\x99 key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You\xe2\x80\x99ll also see to it that our clients\xe2\x80\x99 outsourcing needs and our own objectives for the account are perfectly in sync.

Devising win-win solutions for all parties

You\xe2\x80\x99ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You\xe2\x80\x99ll play a pivotal role in helping our clients achieve their financial goals\xe2\x80\x94be they revenue, expenses, debtor or growth targets. As you tend to our clients\xe2\x80\x99 best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Staying at the forefront of industry insights

You\xe2\x80\x99ll be the main visionary and strategist for our regional plans. As such, you must understand the clients\xe2\x80\x99 business needs inside and out. You\xe2\x80\x99ll be the go-to person for the overall account\xe2\x80\x94taking charge of all the resources\xe2\x80\x94including technology, sustainability solutions, manpower and operational service delivery\xe2\x80\x94needed to run the clients portfolio smoothly and seamlessly, ensuring continuous development and improvement.

Driving team success

Apart from the technical aspects of the role, you\xe2\x80\x99ll also create a culture of collaboration, positive learning and teamwork. You\xe2\x80\x99ll identify your team\xe2\x80\x99s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You\xe2\x80\x99ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you\xe2\x80\x99ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You\'re also the one managing the governance process for the account. As such, you\xe2\x80\x99ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Sound like you? To apply you need to be:

We uphold excellence in everything we do\xe2\x80\x94and we\xe2\x80\x99re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least eight years\xe2\x80\x99 experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on technology and have the strategic know-how to develop a best in class corporate real estate service delivery team.

Innovative thinker

Does innovative solutioning come naturally to you? In this role, you will need to come up with modern and digitally focused solutions to evolve service delivery within a client real estate portfolio. You\xe2\x80\x99ll also need excellent organisational skills to prioritise work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we\xe2\x80\x99ll expect you to value this as well. You\xe2\x80\x99ll be the team\xe2\x80\x99s anchor in difficult days and their proud leader in times of success. Most important, you\xe2\x80\x99ll lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply Today!

Location:

On-site \xe2\x80\x93Mumbai, MH

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle