Job Description

Here at UKG, our purpose is people . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for Learn more at #WeAreUKG Description About the team: UKG is seeking a proven leader with experience in building and managing teams specifically in the tax & payroll space. The Senior Director of Customer Success will partner closely with the US Customer Success teams to create and execute upon the Noida delivery model. Responsible for expanding the function in India, leading & driving strategy with a focus on people leadership, office culture, process and customer service. This role will be responsible for a team of over 130 with multiple People Managers and will partner closely with the US Customer Success teams. This position will be based out of UKG Noida office in India and will report to the Group Vice President of Managed Services in the US. Further, this position will be required to operate during 11:30am IST to 8:30pm IST. About the role: . Accountable for the customer success business in Noida including metrics, SLAs, training & monitoring of processes. Guides & influences people, processes, and resources to support the best interests of the business. . Responsible for building the UKG culture of \'Our Purpose is People\' within the Customer Success team in Noida by fostering employee engagement, a sense of ownership, energy, and empowerment. . Hire, develop, manage, evaluate, and direct the customer success team, coordinating the activity of staff, assigning and/or adjusting workloads, as required, to ensure work is completed in an accurate and timely manner, and in compliance with client SLAs. . Coach, mentor and provide leadership development to team members, to optimize engagement, operational excellence and create a deeper bench of experienced talent. . Engage key stakeholders and internal customers to ensure expectations are clearly defined and being met. . Act as a point of escalation for US teams and facilitates timely remediation of issues ensures resources, capabilities and capacity to meet both existing and new business demand . Instill a strong focus on customer service and satisfaction. . Build strong, trusting relationships with US, employees, and internal customers. . Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks. Qualifications About You: Basic Qualifications: . MBA finance or bachelor\'s degree in finance, corporate accounting or related field . Significant experience leading and managing service operations with US stakeholders and senior leaders . Experience building teams during rapid growth cycles and a proven track record of building an engaging culture for employees . Solid financial acumen, proficiency in accounting, tax, or payroll principles and budget management Preferred Qualifications: . In-depth experience managing US payroll processing and tax business processes . Expert knowledge of US payroll laws, including employer and employee multi-state payroll taxation . Certified Payroll Professionals with knowledge of payroll and tax accounting practices are preferred . Strong interpersonal and communication skills . Excellent customer services skills . Results oriented and self-motivated. #LI-Hybrid

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