Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

Meeting the client's information needs



You will ensure that the account team is fully trained on the technology platforms utilized for this account, be those platforms facilitated by the client or by JLL, or a mix of both. The Management Information resulting from the IWMS and CMMS platforms will become the basis for the strategic decisions relating to Space, Asset and Occupancy Planning that will be used to benefit our client in its Real Estate modelling.

You will provide data and statistics to the Regional Account Director for the purpose of Monthly Management Reports to the Account Governance Team, Quarterly Business Reviews and Finance Reviews. You will maintain data and statistics that will at any time, in real time, support the information requirements of the local client.

All resource positions should be filled across your Hub. Working with the JLL Talent Acquisition team, you will identify gaps as soon as possible and support the TA team in sourcing from external sources or from within the JLL workforce.

You will undertake Lean Engineering initiatives to optimize resource deployments. Such initiatives will be designed and overseen by you and the Performance Manager with support from the RAD and the Regional Platform of SMEs. You will establish new benchmarks for the account that significantly contribute to our ability to meet the savings glidepath whilst ensuring KPIs and business continuity.

You will be working with vendors across your portfolio that may or may not have transitioned across from their direct engagement with the client. It is critical that the service quality is established, the asset registry is updated and the background checks are completed without issue or delay.

Working alongside the Regional Platform's Workplace Experts, anticipating the client needs before they themselves realise them, develop initiatives that promote workplace experiences that engage the workforce, promote staff retention and support any intent of client to encourage increases in RTO.

The Master Services Agreement will be your daily reference manual. We will ensure no slippages against milestones; during contract BAU we will ensure no slippages against KPIs and Critical KPIs. Furthermore, and critical to the sustainability of this account, we will ensure no overspend against the Budget, which is the final piece in the puzzle regarding Fee at Risk.

The account Finance Team will be proactive in providing you with real-time data that will allow you to monitor financial performance against budget for each of your sites. Developing cost saving initiatives, with support from the RAD and the SMEs, will be one of your primary role responsibilities and KPI.

Sound like you? To apply you need to be:

Role Competencies:

Competency 1:

Client Relationship Management Skills

Competency 2:

Facilities Management Skills - Soft Services and Hard Services

Competency 3:

Leadership and Motivation Skills

Competency 4:

Analytical and Problem-Solving Skills

Competency 5:

Financial and Accounting Skills

FM Account Management (5 years)

Multi-Region and/or Multi-X account management (3 years)

Personnel Management (5 years)

Degree or similar qualification in Facilities or Business Management, or 18-20+ years of proven experience

Fluent English for Business, spoken and written

Mastery of MS Office Suite

Excellent presentation skills

Familiarity with IWMS and CMMS platforms

Available for travel, if required

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.