Job Description

At Reliance Industries Limited, we are committed to driving innovation, excellence, and sustainability across diverse industries. As one of Indias largest and most dynamic conglomerates, we offer exciting career opportunities for individuals who are passionate, forward-thinking, and ready to contribute to our vision of building a brighter tomorrow. We are looking for talented professionals to join our team and be a part of our journey toward shaping the future.1. Interact with customers on handset, other Mobility/Fixed devices related issues2. Troubleshoot devices defects3. Handle devices related queries4. Record job entry in Customer Relationship Management portal5. Upgrade software of devices.6. Assemble / dismantle smartphones (unibody/duo body.7. Repair handsets by changing screen, speaker, mic, camera etc.8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement etc.9. Deposit of cash collected through service.10. Verify devices for exchange11. Inspection of FTTx devices12. Job role requires travel to various touch points as planned/as & when required.13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery14. Adhoc responsibilities include mandatory participation in activities rolled out from time to time viz. attending to the complaint calls pertaining to SLP devices & related support systems at own sites & sites, Out-calling due for recharge base; coaching set of Jio Associates and enhancing their participation & productivity (sell-out & activation.Skills1. Customer focus2. Good communication skills3. Problem solving4. Spares operations knowledge5. Handset repairs knowledge of CRM systemsExperience Required2-4 YearsEducation10+2/ITI/Diploma/Certification in Device CareLocation : DabhoiThanks & Regards,Namrata MeghaniTalent Acquisition TeamReliance Industries Limited8799573108Namrata.Meghani@ril.com

Expertia AI Technologies