Job Description

Indore, Madhya Pradesh, India;Bangalore, Karnataka, India;Pune, Maharashtra, India;Noida, Uttar Pradesh, India




Qualification


:5+ years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products. Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience. Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI. Hands on Experience in leveraging CICD azure pipelines. Strong analytical skills to be able to manage complex problems using a number of techniques. Exposure to public cloud technology services/stack in AWS & Azure. Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment.

Skills Required


:
Devops Engineer, Azure Devops, ci/cd, Kubernetes, Automation, Terraform


Role


:Manage and track end-to-end system issues through resolution. Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times. Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues. Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues. Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc. Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams. Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution. Review, analyze and monitor various daily performance reports and communicate to management. Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP). Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries. Liaises with Senior Leadership on project, operational, compliance and risk governance. Excellent problem-solving skills, with a demonstrated ability to identify and solve issues. Perform under minimal supervision and peer accountability on complex assignments.

Experience


:
5 to 7 years


Job Reference Number


:
12945