Job Description

Job Title: Senior Developer - Genesys Pure Cloud
Work Mode: Bangalore(BTM Layout)
Timings: 10 AM - 7 PM (IST)
Salary: As per Market Standards
Position Overview:
Role: Professional Services Team Member for Genesys Pure Cloud Contact Center
Objective: Provide custom solutions and enhance platform features through customization.
Relevant Work Experience:
5-6 years in Software Development (Java/J2EE, Web Services - SOAP & REST).
Experience with Genesys Pure Cloud Development, Salesforce Open CTI, Salesforce Lightning Development, IVR, Payment Gateway Integration.
Expertise in CTI, Dashboard Design, and Contact Center solutions.
Major Activities:
Custom solution design.
IVR Call Flow Development.
CTI Integration, Chat Bot Development.
Salesforce/SNOW & custom API integration for data reading/upload.
Conducting Analysis/Feasibility Study and preparing Scope of Work documents.
Key Skills & Technical Expertise:
Languages & Technologies: Java/J2EE, Node.js, Python, SQL-Server.
Platform & Integration: Genesys Pure Cloud, Salesforce Integration, ServiceNow Integration, Custom CRM Integrations.
Web Services: REST, SOAP, XML.
Experience with IVR: Self-service IVR development, Speech-enabled IVR, Voice/Chat Bots.
Cloud Contact Centers: Understanding of cloud-based solutions and backend systems integration.
Additional: AWS Lambda, Payment Gateway applications knowledge.
Functional Expertise:
Strong grasp of Genesys Pure Cloud and IVR/CTI applications.
Solid Customer Management experience.
Behavioral Skills:
Customer-centric mindset, strong business acumen.
Ability to work under pressure and handle complex projects.
Strong analytical/logical thinking and quick learning abilities.
Good written and verbal communication skills.
Educational Qualifications:
BE/B. Tech (Computer Science/Telecommunication) or MCA.
Note: Candidates have to work from the Bangalore location for one month initially and then it will be remote.