Job Description

Sr Deal Strategy Specialist


Role


The Senior Deal Strategy Specialist plays a key role in managing complex order creation deal structuring and contract execution for Googles services The role ensures accuracy compliance and operational excellence across the deal lifecycle from opportunity validation to order form finalization and renewal The specialist also acts as a subject matter expert and point of escalation for peers ensuring smooth collaboration between Field Sales Representatives FSR SMEs QA and Deal Desk teams


Key Responsibilities


Order and Contract Management


Review and validate sales requests and customer data submitted by FSRs


Create and finalize complex order forms contracts including order IDs service SKUs legal and billing information


Ensure order documentation adheres to internal compliance and policy standards


Manage order updates and amendments in systems such as Vector Q and SAP


Support automation and standardization initiatives within order creation workflows


Renewals and Amendments


Own the end to end process for renewals and service extensions


Validate renewal order details in CLOUD Helpdesk Order Management Knowledge Base and Q tools


Coordinate with Sales and Finance teams to ensure timely renewals and accurate billing alignment


Deal Structuring and Compliance


Conduct Approval vs Policy Approval vs Contract and Contract vs Booking validations


Identify deviations potential risks and escalate exceptions per policy


Collaborate with SMEs and QA for reviews and implement corrective feedback


Maintain documentation traceability for all order and contract records


Stakeholder Collaboration and Support


Partner with QA SMEs and Sales Ops for smooth deal execution and policy adherence


Provide inputs to process improvement and quality initiatives based on recurring issues


Quality and Governance


Ensure compliance with SOPs and zero error standards


Analyze QA feedback and drive error proofing through best practices


Support training and mentoring of junior DSS agents


Track and maintain accuracy 99 and first pass yield 95




Skills and Qualifications


Graduate degree in Commerce Business Administration or Finance preferred


3 5 years of experience in deal desk renewals order management or contract operations


Strong knowledge of contract lifecycle management CLM and order fulfillment systems


Proven ability to handle complex deal structures and multistakeholder coordination


Proficiency in Google Workspace SAP Salesforce or Q platforms


Excellent analytical skills compliance orientation and attention to detail


Strong verbal and written communication skills for stakeholder engagement


Willingness to work in rotational 18x7 shifts


Behavioral Competencies




Accountability Takes ownership of deal accuracy and timelines


Collaboration Works cross functionally with QA SME and Ops for issue resolution


Critical Thinking Anticipates issues and proposes compliant efficient solutions


Quality Focus Champions first time right outcomes and process consistency

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.