Job Description

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About the Role:
Grade Level (for internal use): 09
The Team:
Join our dynamic team responsible for managing International Market Reporting. We provide our customers, primarily OEMs and OESs, with comprehensive global automotive registration information at a highly detailed technical level. Our commitment to excellence drives us to deliver accurate and timely data, ensuring our clients can make informed decisions.
Responsibilities and Impact:
In this role, you will be the primary point of contact for communication, support, and training for one of our largest customers. Your contributions will play a critical role in ensuring the timely updates and delivery of essential data utilized by our clients. Key responsibilities include:

• Overseeing effective communication and support initiatives to enhance customer satisfaction.
• Resolving issues promptly and managing customer relationships to foster trust and reliability.
• Conducting training sessions for key stakeholders to empower them with the knowledge they need.
• Supporting customer inquiries, deliveries, and questions with professionalism and expertise.
• Developing a deep understanding of our overall delivery and customization processes to enhance service quality.

What We're Looking For:
Basic Required Qualifications:

• Bachelor's degree in Engineering, Computer Science, Business, or a related field.
• A minimum of 3 years of experience in the data information field or a comparable role.
• Proven expertise in Customer Support and Customer Communication Management.
• Exceptional written and verbal communication skills in English.
• Proficient in Microsoft Office Suite (including Word, Excel, and Access).
• Advanced skills in Microsoft Excel, including data analysis and reporting.
• Strong ability to collaborate and work effectively within a team environment.

Additional Preferred Qualifications:

• Familiarity with customer-facing query systems.
• In-depth knowledge of MS SQL Server and MS SQL.

About S&P Global Mobility
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
For more information, visit .
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligencexc2xae, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit:
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
Job ID: 315856
Posted On: 2025-05-27
Location: Gurgaon, Haryana, India