Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Primary Functions:

• Gather, analyze, and leverage large sets of raw data to deliver actionable insights using SQL, SAS, Python, and other technologies.
• Identify opportunities to create business value through analytics projects.
• Develop AI / ML models to more efficiently / effectively forecast Loyalty revenue line items.
• Collaborate with business owners to take a data-driven approach in identifying better revenue forecasting opportunities and recommend actions for further improvement.
• Recommend and implement customer data models and tools to make data and insights accessible to Loyalty and other divisions at Delta.
• Track and report key performance metrics across all areas of Customer Engagement & Loyalty.
• Communicate engagement trends and opportunity areas to the team, business stakeholders, and senior leaders in a concise and easily consumable way through both written and verbal communication.

Minimum Qualifications:

• Bachelors or Masters degree in data science, statistics, mathematics, computer science or engineering.
• 5 to 7 years of relevant experience.
• Strong experience and expert level proficiency in building AI / ML models and delivering end-to-end data science projects.
• Deep understanding of various machine learning techniques, the ability to formulate an analytical problem and to choose the best technique for the data and the business objective.
• Expert-level proficiency in SQL and Python.
• Intermediate proficiency in data visualization tools such as Power BI or Tableau, etc.
• Ability to drive business conversations and present model results and insights to business stakeholders using tools such as PowerPoint.
• Ability to function effectively in a fast-paced environment.
• Problem-solving skills with the ability to translate data into actionable insights.
• Embraces diverse people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority.

Preferred Qualifications:

• Working knowledge of Analytics applications across the Customer lifecycle in any industry
• Working knowledge of statistical / machine learning tools (e.g., R, TensorFlow) preferred
• Experience in designing data models for cloud-based solutions from leading cloud providers such as AWS, Azure, etc.
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.

Skills Required