Job Description

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the World\xe2\x80\x99s Most Admired Airline by , with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.Primary Functions:

• Responsible for the development and maintenance of statistical and ML models and tools
• Collaborates with COE team and business owners to take a data-driven approach in identifying key customer pain-points, uncover insights, and develop techniques to address these issues.
• Deliver actionable insights to stakeholders informed by robust statistical analysis and predictive modeling.
• Perform ad-hoc analysis and report results to leadership team.
• Standup analytics for Deltas new personalization experiences and deliver cadenced reporting for current experiences.
• Build, calibrate and enhance existing models, and monitor model performance.
• Leverage emerging technologies and identify efficient and meaningful ways to deliver meaningful insights to the business.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelors degree in economics, business, mathematics, or related field 5-7 years of relevant work experience required.
• Master\'s degree and 4+ years proven experience in data science or machine learning.
• Ability to translate business problem to a prediction or optimization problem.
• Strong knowledge of regression methods, supervised and unsupervised learning techniques.
• Working knowledge of forecasting and causal inference methods
• Strong foundations with optimal data querying/modeling with SQL (CTE, Window functions etc.)
• Experience with at least one modern programming language (e.g., Python, R or SAS) and deep knowledge of analytical packages and libraries
• Nice to have experience in linear programming and non-linear optimization methods.
• Must possess strong business acumen, analytical, oral, and written communication skills.
• Candidate should be known for integrity, intelligence, and professional maturity.
• Ability to deal with ambiguity in a fast-paced environment in a creative and innovative fashion.
• Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Experience in instrumenting ML solutions in AWS (e.g., Sagemaker)
• Experience building uplift modeling.
• Prior experience with Delta or other airline or Hospitality data a plus
• Experience collaborating with a global team.
• Intensely curious about finding a solution to the pain-points of our customers along the entire travel experience.

Delta Air Lines