Job Description

ROLE DESCRIPTION

The role will be Business Analytics Analyst (C11) in the TTS Analytics team The role will report to the AVP/VP leading the team The role will involve working on multiple analyses through the year on business problems across the client life cycle - acquisition, engagement, client experience and retention - for the TTS business This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

Bachelor's or Master's Degree with 5-8 years of experience in data analytics Must have:


+ Marketing analytics experience
+ Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
+ Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
+ Predictive modeling using Machine Learning

Good to have:

+ Experience in financial services
+ Experience working with data from different sources and of different complexity
+ Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

Skills:

Analytical Skills:

Strong logical reasoning and problem solving ability Proficient in converting business problems into analytical tasks, and analytical findings into business insights Proficient in formulating analytical methodology, identifying trends and patterns with data Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

Proficient in Python/R, SQL Experience in PySpark, Hive and Scala Proficient in MS Excel, PowerPoint Good to have:

+ Experience with Tableau

Soft Skills:

Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Should have excellent communication and inter-personal skills Strong process/project management skills Ability to coach and mentor juniors Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

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Job Family Group:

Decision Management
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Job Family:

Business Analysis
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Time Type:

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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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