Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities:

• Gather and transform large sets of raw data into well-built integrated data assets using SQL, SAS, AWS Glue or other emerging technologies
• Write, validate and performance-tune complex SQL queries
• Recommend, build, and monitor robust and extensible data models that capture the business performance from a customer experience lens
• Support data quality testing along critical check points to surface data anomalies
• Be the expert in critical IFEC data assets and support data documentation
• Develop visualizations in Power BI and occasionally support data science teams with exploratory data analysis and KPI development
• Support the IFEC Analytics, Performance, & Tech team members with best practices on SQL, AWS, Power BI and other systems

• Bachelors degree in computer science, data science, engineering, mathematics, or statistics
• 3-6 years of relevant work experience
• Expert in SQL, strong experience in Python.
• Proficient with Power BI and advanced data visualization
• High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority

• Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn)
• Prior experience with Delta or other airline or Hospitality data a plus
• Self-motivated and take pride in building great products for key stakeholders
• Resourceful in finding the data and tools you need to get the job done
• Not afraid to ask for help when you need it or help teammates when they need a boost
• Data processing tools such as Glue (or SAS)