Job Description

Job Overview:

We are seeking a dynamic and experienced Assistant Manager to lead and support the Relationship Manager (RM) team within our customer support department. The ideal candidate will have a strong background in customer service and team management, with a focus on fostering strong client relationships in the healthcare industry. You will ensure that your team delivers top-notch support, resolves client concerns, and maintains long-term partnerships.

Key Responsibilities:

Team Leadership: Supervise and mentor the RM team, providing guidance, support, and performance feedback to enhance productivity. Client Relationship Management: Foster strong, long-term relationships with healthcare clients by ensuring high-quality service, managing escalations, and resolving concerns. Performance Monitoring: Track and report on key performance indicators (KPIs), including customer satisfaction (CSAT), ticket resolution, and response times. Process Improvement: Identify and implement process improvements within the RM team to enhance service efficiency and client satisfaction.

Collaboration:

Work closely with internal departments, including operations, sales, and product teams, to ensure smooth communication and issue resolution.

Training & Development

: Organize regular training sessions for the RM team to keep them updated on industry standards, new products, and service techniques.

Reporting

: Provide regular updates and reports to senior management on team performance, client feedback, and operational challenges.

Customer Feedback

: Collect and analyze feedback from healthcare clients to improve services and identify areas for growth.

Requirements:

Experience

: 3+ years of experience in customer support, client relationship management, or healthcare-related services, with at least 1 year in a supervisory or managerial role.

Education

: Bachelor's degree in healthcare management, business administration, or a related field.

Healthcare Knowledge

: Familiarity with the healthcare industry and its regulations, customer service standards, and client needs.

Leadership Skills

: Strong leadership and motivational skills with the ability to manage and develop a high-performing team.

Communication Skills

: Excellent verbal and written communication skills, with the ability to effectively communicate with both clients and internal stakeholders.

Problem-Solving Skills

: Proactive approach to identifying and resolving client and operational issues.

CRM Proficiency

: Experience with customer relationship management (CRM) software, such as Kapture or similar, is preferred.

Desired Skills:

Empathy and patience in dealing with healthcare clients.

Ability to manage multiple priorities and work under pressure.

Strong organizational and time-management skills.

Benefits:

Competitive salary and performance-based bonuses.

Opportunities for growth and professional development.

Job Types: Full-time, Permanent

Pay: ?11,765.91 - ?30,000.00 per month

Benefits:

Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

How much team handling experience you have ?
Experience:

total work: 1 year (Preferred)
Work Location: In person