Customer Experience Management: Handle complex customer queries, escalations, and ensure high satisfaction levels.
Process Improvement: Identify gaps in customer service processes and implement solutions for efficiency.
Team Collaboration: Work closely with cross-functional teams to enhance customer support strategies.
Training & Mentorship: Guide junior support executives, sharing best practices and troubleshooting techniques.
Data Analysis & Reporting: Monitor customer feedback, generate reports, and provide insights for service enhancement.
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Key Skills
Strong communication
Problem Solving
Interpersonal Skills.
Qualifications
: Any UG/PG
Job Location:
Maraimalai Nagar, Chengalpattu
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