Job Description

Job Title: Customer Support Executive

Location:

Vaishali Nagar, Jaipur

Salary:

?25,000 - ?35,000/month (Based on experience and communication skills)

Job Type:

Full-time | On-site

About the Role:

We are looking for a proactive and customer-oriented

Customer Support Executive

to join our team in

Vaishali Nagar, Jaipur

. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and delivering exceptional support across various communication channels.

This role requires excellent communication skills (verbal and written), a solution-driven attitude, and the ability to manage high volumes of queries while maintaining professionalism and empathy.

Key Responsibilities:

Handle incoming calls, emails, chats, and social media messages from customers Provide accurate, valid, and complete information in response to customer inquiries Resolve product or service issues promptly and professionally Follow up with customers to ensure issues are resolved to their satisfaction Maintain customer records by updating information in the CRM or ticketing system Escalate complex issues to the concerned department or team leader Coordinate with internal teams (technical, sales, operations) to resolve queries Maintain high levels of customer satisfaction and build long-term relationships Adhere to service level agreements (SLAs), quality guidelines, and company protocols

Required Skills & Qualifications:

Graduate in any discipline (Bachelor's degree preferred) 1-3 years of experience in a customer support or telecalling role (Fresher with excellent communication skills may apply) Strong verbal and written communication in

English

Proficiency in MS Office, CRM tools, or helpdesk software Ability to multitask, prioritize, and manage time effectively Good listening skills and a customer-first attitude Problem-solving mindset with attention to detail

Preferred Qualifications:

Experience in customer service roles in e-commerce, IT, SaaS, or service-based industries Familiarity with CRM platforms like Zoho, Freshdesk, or HubSpot Basic understanding of product workflows, returns, refunds, or order tracking systems

What We Offer:

Salary between ?25,000 and ?35,000 per month based on experience 6-day working schedule with flexible shift timing (if applicable) A positive work environment with a supportive team Training and professional growth opportunities Convenient location in Vaishali Nagar, Jaipur

How to Apply:

Interested candidates can share their resume at 9251454123

"Application for Customer Support Executive - Vaishali Nagar"

Job Type: Full-time

Pay: ?19,595.33 - ?34,193.27 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 9251454123