Job Description

Company name - Tech Mahindra CTC -4LPA

International voice process Key Responsibilities 1. Customer Interaction: Handling inbound or outbound customer calls, responding to queries, resolving issues, and providing excellent customer service. 2. Language Proficiency: Utilizing language skills to communicate effectively with customers from diverse backgrounds. 3. Product/Service Knowledge: Having in-depth knowledge of the products or services offered by the company to address customer inquiries. 4. Issue Resolution: Troubleshooting and resolving customer complaints or issues in a professional and timely manner. 5. Data Management: Updating customer information, logging calls, and maintaining accurate records. 6. Cultural Awareness: Demonstrating cultural sensitivity and adaptability when interacting with customers from different countries and backgrounds. Skills Required 1. Strong Communication Skills: Clear and effective communication is crucial in voice process roles. 2. Active Listening: Carefully listening to customers to understand their concerns and provide relevant solutions. 3. Problem-Solving Skills: Ability to analyze problems and provide suitable solutions. 4. Time Management: Managing call volumes and prioritizing tasks efficiently. 5. Adaptability: Being flexible and adaptable to different customer needs, accents, and cultural nuances. Benefits 1. Global Exposure: Interacting with customers from diverse backgrounds and countries. 2. Skill Development: Enhancing communication, problem-solving, and language skills. 3. Career Growth: Opportunities for career advancement and professional growth in the BPO industry. Interested candidates put your resume to lizaranibehera900@gmail.com/7855909737

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Shift allowance
Experience:

International voice process: 4 years (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person

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