Job Description

Customer Service Representative - Outbound Calls (US)

We're looking for an experienced and motivated

Customer Service Representative

with strong skills in

outbound calling, online sales, lead generation, and market research

. In this role, you'll connect with customers and retailers, promote our products, generate new leads, and help close sales -- all while ensuring top-tier customer satisfaction.

Key Responsibilities

Conduct

outbound and cold calls

to generate leads and drive sales (potential customers, retailers, and event planners.)

Reach out to retailers

to present products, gather feedback, and build new relationships. Perform

market research

to identify opportunities, industry trends, and potential customers. Manage and respond

promptly to inquiries

via phone, email, and chat.

Generate and qualify leads

for both product sales and event space rentals. Follow up with leads, provide product information, and

close sales

effectively. Maintain detailed customer and lead records in CRM systems. Assist customers in coordinating

private events, tastings, and facility tours

. Maintain accurate records in CRM systems and follow up to

close sales and secure bookings

. Collaborate with marketing, sales and operations teams to support promotions, client satisfaction and strong customer relationships.

Qualifications

8-10 years of experience

in customer service,

online sales, outbound calling

, or

lead generation

. Proven success in

outbound sales, lead generation, and closing

Strong communication and organizational skills with attention to detail. Strong organizational and multitasking abilities. Detail-oriented with a focus on accuracy. Ability to adapt to a fast-paced and dynamic work environment.
Job Types: Full-time, Permanent

Pay: ?800,000.00 - ?1,050,000.00 per year

Benefits:

Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off * Provident Fund