Job Description

Position

: Customer Support Executive

Process

: Insurance Process (Voice)

Location

: Pune,

Work Schedule

: 6 Days Working, Rotational Shifts & Week Offs

Salary

: Up to ?40,000 (Based on skill, experience & interview performance)

Job Responsibilities:

- Provide excellent customer support via phone, email, and chat. - Address customer inquiries and resolve issues in a timely and professional manner. - Understand customer needs and provide accurate information and solutions. - Escalate unresolved issues to appropriate teams when necessary. - Maintain records of customer interactions, transactions, and feedback. - Contribute to team performance and support business goals.
Candidate Requirements:

- Fluency in English

- Education: Bachelor's Degree in any field. - Strong customer service skills and a passion for helping others. - Excellent problem-solving abilities. - Ability to handle multiple tasks and work efficiently in a fast-paced environment. - Previous experience in customer service roles is a plus.
Additional Details:

Shifts

: Rotational Shifts (Day/Night) based on process requirements.

Week Offs

: Rotational Week Offs.

Work Environment

: Supportive team environment with opportunities for learning and growth.
Job Types: Full-time, Permanent

Pay: ?28,000.00 - ?40,000.00 per month

Benefits:

Paid sick time Paid time off
Education:

Diploma (Required)
Work Location: In person