Job Description

Handle customer inquiries, complaints, and escalations promptly and professionally through phone, email, chat, or in person. Provide effective solutions and ensure resolution within agreed timelines (SLAs). Act as a point of contact for complex customer issues and coordinate with internal departments to resolve them. Monitor and track customer service performance metrics, ensuring continuous improvement. Mentor, support, and guide junior customer service executives to improve team performance. Assist in training new team members on processes, systems, and customer interaction skills. Maintain updated knowledge of company products, services, policies, and procedures. Prepare reports on customer feedback, recurring issues, and recommend improvements to enhance customer experience. Ensure compliance with company standards, policies, and customer service protocols. Strive to build strong customer relationships and promote loyalty and retention.
Job Type: Permanent

Pay: From ?14,000.00 per month

Work Location: In person

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