Zouk is a 100% Vegan, Proudly Indian D2C brand in bags, wallets and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India.
The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a pre-Series A funded startup by Stellaris Venture Partners, Titan Capital (fund run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo.
Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 200,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Couple of our bags were also organically featured in Netflix's show Little Things 3 & the Vidya Balan movie Sherni.
Website:
www.zouk.co.in
Role and Responsibilities:
? Manage all outbound calling initiatives to collect post-purchase feedback and understand
customer satisfaction levels.
? Drive and manage customer reviews across the website, app, and Google.
? Build and execute processes to identify and resolve poor experiences flagged through
customer feedback.
? Identify and engage with customers who have abandoned carts via calls or messages to
understand and resolve drop-off reasons
? Plan and execute customer invitation campaigns for new offline store launches in
coordination with marketing and operations to ensure a seamless in-store experience.
? Monitor customer comments and DMs across social media platforms in a timely and
professional manner
? Track and analyze customer engagement data using Excel (pivot tables, VLOOKUP,
etc.)
? Manage and mentor a team. Set KPIs, monitor performance, and provide regular training
to improve team effectiveness.
? Must be detail-oriented, customer-obsessed, and analytical.
? Prior experience in CRM tools and customer engagement in e-commerce or retail is a
plus.
Key Requirements:
? Bachelor's degree
? 1 to 3 years of experience in customer engagement, CRM, or outbound communication
roles.
? Proven experience in team management and handling customer feedback loops.
? Strong proficiency in Excel
? Excellent communication and interpersonal skills.
? A customer-centric mindset with the ability to think analytically and take initiative.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Work Location: In person
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