Job Description

KEY RESPONSIBILITIES

? Work effectively in a team environment with a pleasant, professional, and courteous

demeanor.

? Manage and process medical prescriptions accurately, ensuring compliance with US

healthcare regulations (e.g., HIPAA).

? Provide support via email, chat, and outbound & inbound calls to both internal and

external customers.

? Assist patients, and healthcare providers with prescription-related queries and issue

resolution.

? Address customer queries, resolve complaints, and ensure customer satisfaction.

? Maintain accurate patient records and ensure data privacy standards are met.

? Handle escalations and complex prescription cases professionally and efficiently.

? Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:

? 4+ experience in customer service within the Medical & Healthcare Industry is preferred.

? Excellent verbal and written communication skills.

? Strong problem-solving and analytical abilities.

? Ability to manage multiple customer interactions effectively.

? Handle customer complaints, and provide appropriate solutions and alternatives within

the time limits

? A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:

? Experience in telemedicine, online pharmacies, or US healthcare customer support.

? Familiarity with insurance claims processing and prior authorization workflows.

? Knowledge of e-prescribing platforms and US pharmacy network

? Ability to work in a fast-paced and regulated environment

Job Types: Full-time, Permanent

Pay: ₹189,522.96 - ₹589,801.73 per year

Benefits:

Health insurance Provident Fund
Work Location: In person