We are looking for a proactive and experienced Senior Customer Service Executive / Manager who can manage incoming customer leads, assign them efficiently to the right team members, and ensure timely follow-ups. The role is a dynamic mix of customer service and business development, requiring excellent communication, coordination, and problem-solving skills.
Responsibilities
:
Handle all fresh customer leads from various channels (WhatsApp, Instagram, website, walk-ins, etc.)
Understand customer queries, respond promptly, and provide effective solutions
Assign leads to the appropriate sales or service team members based on location/product/priority
Track lead progress, follow up regularly, and ensure proper closure
Maintain lead records and update CRM or tracking sheets
Coordinate with internal teams to resolve customer queries or complaints
Assist in improving response time and customer satisfaction
Requirements
:
Proven experience in Customer Service / Business Development / Sales Coordination
Excellent verbal and written communication skills in
Hindi and English
Strong typing speed and ability to manage multiple conversations simultaneously
Good understanding of customer behavior and problem-solving approach
Highly organized with attention to detail
Comfortable using WhatsApp Business, Excel/Google Sheets, and basic CRM tools
Salary: Based on experience and interview
Job Type:
Full-Time
Location:
On-site (Topsia, Kolkata)
Interested candidates can apply here on Indeed or send your CV to +91 9112344277
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Work Location: In person
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