Job Description

About the Role

We are looking for a high-performing Senior Customer Service Executive with proven experience in Amazon Vendor Central (VC) and Seller Central (SC) operations -- especially in negative review management and buyer-seller message communication. The ideal candidate is fluent in English, detail-oriented, and capable of handling customer escalations efficiently across multiple communication channels. Candidates with team management, QA, or training experience will be preferred.

Key Responsibilities

Handle Amazon VC, SC, and Flipkart customer cases, including negative review management, buyer-seller message replies, and escalation resolution. Draft professional, polite, and customer-focused responses via Amazon messages, WhatsApp, email, and phone calls. Coordinate with internal teams (product, logistics, and operations) to ensure timely and accurate issue resolution. Track and analyze complaint trends, customer feedback, and review patterns to identify improvement opportunities. Maintain detailed case trackers, escalation reports, and team performance logs. Support QA audits, staff training, and knowledge base updates when required. Assist in small team coordination, supervision, or mentoring activities. Demonstrate strong time management and the ability to meet service-level targets consistently.

Requirements

Minimum 2-3 years of experience in Amazon VC and SC customer service or operations -- negative review handling and buyer-seller message replies are mandatory. Experience in Flipkart or other e-commerce customer support is a plus. Hands-on experience using Instadesk, HubSpot, Salesforce, Zendesk, Zoho Desk, or Freshdesk. Fluent in English (spoken and written) with excellent communication and comprehension skills. Proficient in Microsoft Office, especially Excel for data management and reporting. Highly organized, efficient, and results-driven, able to multitask under pressure. Familiarity with Lingxing ERP and Super Browser (Ziniao) or other e-commerce management tools. Strong interpersonal and conflict management skills, capable of maintaining harmony within the team.- At least 1 year of small-team leadership or mentoring experience preferred. Bachelor's degree in Business, Commerce, Communication, or a related field.

What We Offer

Opportunity to work in an international company with exposure to cross-border operations. Supportive environment with potential for professional growth.
Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Location:

Mumbai, Maharashtra (Preferred)
Work Location: In person