Job Description

As a Senior Customer Service Engineer, you will lead customer service operations in your work area for Consumer and Farm customers and will handle customer complaints from OE and Replacement customers. You will maintain strong relationships with stakeholders, will train the channel on processes and tyre technology. Also, you will support OE and dealers on sales and service activities.
Primary Responsibilities

• You coordinate with customers for warranty handling within the set turnaround and response time.
• You apply technical knowledge of tire functioning, manufacturing processes, and field conditions.
• You coordinate with the Business and Service teams to build synergy.
• You report to the Regional Manager on daily warranty handling and MIS.
• You coordinate with the Field Engineering team for mileage surveys, new condition developments, and other warranty-related matters.
• You conduct root cause analysis and resolve field concerns.
• You keep track of the latest competitive policies, products, and technology developments for benchmarking.
• You conduct fleet tests and follow up with customers on new development projects.
• You develop strong business relationships with the Replacement channel and OEM workshops by providing excellent and timely customer service support.
• You conduct mileage surveys, campaign support, tire safety and maintenance awareness programs, and customer connect initiatives.
• You handle a team of 3P technical experts and assist them in real time for instant warranty support to customers and OE customers.
• You hold regular meetings with Consumer OE and Farm OE field, state, and regional service leaders to strengthen PR and collaboration.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Skills Required